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    Head of Client Solution - Jakarta, Indonesia - IlmuOne Data

    IlmuOne Data
    IlmuOne Data Jakarta, Indonesia

    Ditemukan di: Betterteam US S2 T2 - 3 minggu yang lalu

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    Waktu penuh
    Deskripsi
    Product Technical and Client Solutions

    Position Overview:
    As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives. This role requires a strategic thinker with a deep understanding of digital analytics, data and marketing, a strong client focus, and the ability to lead and inspire a high-performing team. Additionally, you will be responsible for enhancing the overall client experience, with a focus on satisfaction, retention, and growth.

    Key Responsibilities:
    Strategic Leadership:
    • Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.
    • Drive innovation in analytics solutions to meet the evolving needs of clients.
    • Client Relationship Management:
    • Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.
    • Enhance client satisfaction, retention, and growth through strategic initiatives.

    Team Management:
    • Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
    • Provide training and support to team members to enhance their capabilities.
    • Solution Delivery: Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.
    • Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.

    Sales Support:
    • Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.
    • Provide expertise during the sales process to demonstrate the value of our analytics solutions.

    Continuous Improvement:
    • Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.
    • Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.

    Qualifications:
    • Bachelor's degree in a relevant field; advanced degree preferred.
    • Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.
    • Minimum 5 years of experience in a client-facing role.
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving skills.
    • Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.
    • Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.
    • Proficiency in Google Workspace such as spreadsheet, docs and slides.
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