- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
- Own the entire relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings The Successful Applicant
- 3 - 5 years of working experience with relevant background (account management or customer success)
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Active team player, self-starter, and multitasker who can quickly adjust priorities What's on Offer
- Play a key role in growing the business in Indonesia
- Attractive remuneration package
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SEA INVERTO
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SEA INVERTO
Ditemukan di: Recruitics US D C2 - 3 hari yang lalu
Boston Consulting Group Jakarta, Indonesia Waktu penuhWho We Are · Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embr ...
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Customer Success - South Jakarta, Indonesia - Michael Page Indonesia
Deskripsi
About Our Client
Our client is a digital platform company within the financial services industry who is currently looking for a Customer Success. You will be responsible as a strategic advisor to help ensure the continued value of company's services. You will own the relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction.
Job Description
Profesional Customer Success di Jakarta
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Muhamad Suharjo
Fresh Graduate
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Faris Nasrullah
Area Manager
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Adrian Cahyadi Tanuwijaya
Enthusiastic person with expertise in networking