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    Customer Service Manager - indonesia - jakarta, Indonesia - RGF HR Agent Recruitment

    RGF HR Agent Recruitment
    RGF HR Agent Recruitment indonesia - jakarta, Indonesia

    3 hari yang lalu

    RGF HR Agent Recruitment background
    Permanent
    Deskripsi

    • Develop and lead a highperforming customer care team to deliver topnotch service that aligns with our company's standards and customer satisfaction goals.
    • Design and implement training programs to equip team members with the necessary skills and knowledge.
    • Offer ongoing support and guidance to team members, fostering a culture of excellence and continuous improvement.
    • Serve as the primary point of contact for escalations, resolving issues when customers are dissatisfied with the service level, ensuring timely and effective solutions.
    • Monitor performance metrics and implement strategies to maintain or exceed target customer satisfaction scores.
    • Collaborate with crossfunctional teams to enhance service delivery and address systemic customer service challenges.
    • Other tasks as assigned
    • Minimum of 5 years' experience in a supervisory or managerial role within IT Service Customer Support, with a strong background in phone, email, and chat support.
    • Fluent in Indonesian (native level) and proficient in English (business level).
    • Experience support Endpoint/Workstation based solutions via remote tools such as TeamViewer
    • Experience with Linux and Windows server environments is highly desirable.
    • A proven track record of commitment and longterm tenure in previous positions (3+ years).
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