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Jakarta
Wisnu Umbara

Wisnu Umbara

Call Center Manager

Pariwisata / Perjalanan / Perhotelan

Jakarta, Jakarta

Sosial

Tentang Wisnu Umbara:

Experience of more than 15 years in the call center industry, both as Operational manager and Sales Manager, in several industries such as airlines, FMCG, Banks and others

Pengalaman

April 2022 – Present 
PT. Evecare Indonesia Trading
Position: Head Operational Call Center

August 2021 – January 2022 
PT. Salam Pasific Indonesia Line (PT. SPIL)
Position: Customer Service Manager

August 2020 - July 2021
PT. Mitracomm Ekasarana  (BPO Company)
Position: Operational Manager (Call Center Manager)
Project: PegiPegi Contact Center (OTA)

August 2018 - July 2020
PT. Transcomos Indonesia (BPO Company) 
Position: Sales Manager Department Sales & Marketing

July 2017 - July 2018
PT. Mitracomm Ekasarana (BPO Company)
Position: Operational Support Manager (Call Center Manager)
Project: Halo BCA (Banking)

October 2014 - July 2017
PT. Mitracomm Ekasarana (BPO Company)
Position: Operational Support Manager (Call Center Manager)
Project: PT. Garuda Indonesia (GarudaMiles Center)

August 2013 - October 2014
PT. Mitracomm Ekasarana (BPO Company)
Position: Operational Support Manager (Call Center Manager)
Project: Frisian Flag (FMCG)

February 2013 - August 2013
PT. Mitracomm Ekasarana (BPO Company)
Position: Pre-Sales Department Sales & Marketing 

February 2010 - February 2013
PT. Mitracomm Ekasarana (BPO Company)
Position: Operational & Support Supervisor
Project: AirAsia Call Center

September 2003 - February 2010
PT. Infomedia Nusantara (BPO Company)
Position: Operational Supervisor
Project: Garuda Indonesia Call Center

 

Pendidikan

1993 – 1995: Senior High Scholl, SMA 3 
Muhammadiyah – Jakarta
1995 – 1999: Diploma Degree, Sekolah 
Tinggi Penerbangan Aviasi – Jakarta, 
Majoring in Air Transportation 
Management
2000 – 2004: Bachelor Degree, STIE 
Perbanas –Jakarta, Majoring in Financial 
& Banking Managemen

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Pengguna lain yang disebut Wisnu

Pekerjaan di dekat Jakarta, Jakarta

  • Bekerja di perusahaan

    Telemarketing

    English 1 (Swara Group)

    + Melakukan outbound call untuk menawarkan program English 1 · + Follow up database leads & maintain hubungan dengan calon siswa/ortu · + Capai target call,appointment,visit/showup, dan penjualan harian & mingguan · ...

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    1 bulan yang lalu

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    Call Center Staff

    OTO Group

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    Jakarta

    1 bulan yang lalu

  • Bekerja di perusahaan

    Senior Customer Service Representative

    vOffice Indonesia

    Job summarySenior Customer Service Representative · Memahami SOP serta cara kerja tim Call Center secara keseluruhan dari staff hingga senior level dan Mendampingi tim senior lain dalam menangani klien sebagai observasi awal · Mempelajari produk/jasa perusahaan, struktur tim, dan ...

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    2 minggu yang lalu

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