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    Senior Customer Service Officer - Jakarta, Indonesia - BASF SE

    BASF SE
    BASF SE Jakarta, Indonesia

    13 jam yang lalu

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    Deskripsi

    Position objective:

    • To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy.
    • To be customer facing, providing customers differentiated SCM services as per business strategy.
    • To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer complaints, etc.
    • To actively participate on OTC improvement projects as assigned.

    Qualifications :

    • Bachelor degree from any major
    • Min. 2 years experiences in the role of Customer Services / Supply Chain / Sales Admin
    • Familiar with SAP and supply chain business process is a plus
    • Strong interpersonal communication, analytical and decision making
    • Fluent in English

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