Customer Service Specialist - European Union - Bybit

    Bybit
    Bybit European Union

    2 hari yang lalu

    Rp84.000.000 - Rp156.000.000 (IDR) per tahun * Akuntansi / Keuangan
    Deskripsi

    Bybit Introduction:

    Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

    Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

    As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

    Please note that the ability to read and type in both Spanish and English is a must

    Job Description:

    • Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market.
    • Investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity.
    • Perform cross-checking and analysis to identify product improvements and present these to stakeholders and peers.
    • Ensure efficient and excellent customer service experience provided.
    • Be well equipped with the Company's platform/product including keeping abreast of general market conditions.
    • Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
    • Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
    • Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
    • Continuously seek improvement to enhance team's performance and work efficiency including overall work process.

    Requirements:

    • 2-3 years experience in customer service, trained in frontline operations (Livechat and Email)
    • Advantageous for candidates with experience working in financial institutions, fintech handling disputes resolution / conflict mediation.
    • Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
    • Good communication (written and spoken) skills to effectively understand customers (buyer/seller) perspective and resolve any disputes and discrepancy.
    • Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
    • Knowledge of blockchain, crypto, and P2P payment will be highly advangeous.
    • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am).
    • Proficiency in English and Spanish is a must.
    * Kisaran gaji ini adalah perkiraan yang dibuat oleh beBee
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Pekerjaan
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Customer service specialist