Taufik Ahmad

Detail-oriented Electrical Engineering graduate with hands-on experience in IT Support, Helpdesk operations, electrical maintenance, field operations, on-site technical support and technical troubleshooting across office, branches and operational environments. Skilled in diagnosing hardware and software issues, workstation setup, printer support, IT asset management, basic networking, and end-user support, with training in ITSM tools such as Zendesk and Salesforce, electrical equipment troubleshooting, power systems, PLC, and IoT. Strong problem-solving, documentation, fast leaner and time management skills, with the ability to work independently and collaborate effectively with cross-functional teams to maintain service continuity. 

I'm an Electrical Engineering graduate with hands-on experience in IT Support, Helpdesk operations, electrical maintenance, field operations, on-site technical support and technical troubleshooting across office, branches and operational environments. Skilled in diagnosing hardware and software issues, workstation setup, printer support, IT asset management, basic networking, and end-user support, with training in ITSM tools such as Zendesk and Salesforce, electrical equipment troubleshooting, power systems, PLC, and IoT. Strong problem-solving, documentation, fast leaner and time management skills, with the ability to work independently and collaborate effectively with cross-functional teams to maintain service continuity. 

• Bachelor Of Electrical Engineering (S.T) - Universitas Negeri Medan - 2019–2024
  GPA: 3.38
• Computer and Networking Engineering - Senior High School - SMKS Indonesia Membangun Taruna Marelan – 2015 - 2018