pekerjaan Workforce management di Indonesia

Mengelola kebutuhan tenaga kerja contact center agar sesuai dengan volume trafik. · Merencanakan jumlah tenaga kerja berdasarkan data historis dan rencana bisnis BRI. · ...

Merencanakan, mengatur, dan mengendalikan kebutuhan tenaga kerja contact center agar sesuai dengan volume trafik. · ...

We are seeking a Workforce Management professional to join our team in Tegal. The successful candidate will develop and implement workforce planning strategies to meet business objectives. · ...

ATI Business Group is looking for Workforce Management to drive operational efficiency through data analysis. Involve in our data-driven world and grow through interpreting data to inform strategic decision-making, providing actionable insights, and supporting continuous improvem ...

The Workforce Manager will be responsible for managing all contractual KPI/SLA targets for the account and ensuring accounts are in competitive vendor ranking. · The person will be PIC and Contact for any Client requirements. · Partner with client team to develop/deploy innovativ ...

About The Team · The Data Analyst in the Workforce Management (WFM) team plays a key role in turning operational data into actionable insights that improve workforce efficiency and service delivery. This role supports business functions such as Collections, KYC, and Customer Serv ...

Responsible for preparing data forecasting service levels handling times manpower calculations and other operational reports. · ...

Responsible for preparing data forecasting, service levels and other operational reports. · Create and maintain forecasts including agent rosters as part of manpower planning. · ...

Maintain and monitor entire Claim team performance metrics · Monitor claim agent workload and doing capacity report and analysis · ...

Workforce Management · Responsible for preparing data forecasting service levels handling times manpower calculations operational reports Create maintain hourly daily weekly monthly forecasts agent rosters part manpower planning Conduct regular audits identify anomalies individu ...

Maintain and monitor entire Claim team performance metrics monitor claim agent workload and doing capacity report and analysis maintain claim team employment matters such as attendance assets overtime and attrition work with different stakeholders to create report and automation ...

This is an on-site Contact Center WFM located in Tegal. · As a WFM you will be responsible for : Conducts workforce forecasting and capacity planning using historical data or patterns to ensure adequate staffing levels to meet service demands · Prepare rosters and schedules based ...

Associate position in Real Time Analyst role at a location in Jakarta. · ...

Workforce management job at ShopeePayLater in Jakarta requires a data analyst with MIS experience and SQL skills to analyze data and develop reports. · ...

We're looking for a Functional Lead who doesn't just implement software—you execute strategic plans, you lead complex deployments, and you ensure clients achieve maximum value from their investments. · ...

Line of Service · AdvisoryIndustry/Sector · Not ApplicableSpecialism · Advisory - People and OrganisationManagement Level · Intern/TraineeJob Description & Summary · At PwC, our people in workforce consulting focus on providing consulting services related to human resources, tale ...

We're looking for a Functional Lead who doesn't just implement software—you execute strategic plans, you lead complex deployments, and you ensure clients achieve maximum value from their investments. · ...

Line of Service · AdvisoryIndustry/Sector · Not ApplicableSpecialism · Advisory - People and OrganisationManagement Level · Intern/TraineeJob Description & Summary · PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabili ...

Are you inspired to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence? · We are seeking individuals to help guide customers through the evolving digital landscape, enabling them to unlock new opportunities, · enhance ...

Line of Service · AdvisoryIndustry/Sector · Not ApplicableSpecialism · Advisory - People and OrganisationManagement Level · AssociateJob Description & Summary · A career within People and Organisation services, will provide you with the opportunity to help our clients reset their ...