ServiceNow CSM Senior Technical Consultant - European Union - TechYard

    TechYard
    TechYard European Union

    3 hari yang lalu

    Teknologi / Internet
    Deskripsi

    ServiceNow CSM Senior Technical Consultant (Now Assist / GenAI)

    Location: Remote (EU-based candidates only)

    Availability: 32 hours per week

    Start Date: ASAP

    Duration: 5 months

    Role Overview

    We are seeking an experienced ServiceNow CSM Senior Technical Consultant to support Customer Service Management (CSM) enhancements, with a strong focus on Now Assist and GenAI capabilities. The role will involve both enabling out-of-the-box functionality and delivering targeted custom solutions to support evolving business processes.

    Key Responsibilities

    • Configure and enable out-of-the-box Now Assist features within ServiceNow CSM
    • Support the implementation of custom AI Skills where business requirements demand
    • Design and build a custom CSM process (e.g. car buy-back / return use case)
    • Provide hands-on technical consultancy across CSM configurations and continuous improvements
    • Advise stakeholders on best-practice adoption of Now Assist within the CSM ecosystem

    Required Experience & Skills

    • Proven experience as a ServiceNow CSM Senior Technical Consultant
    • Strong, hands-on expertise with Now Assist / GenAI functionality
    • Experience configuring OOTB capabilities with a controlled and pragmatic approach to customisation
    • Solid knowledge of workflows, Flow Designer, and core platform configuration
    • A solution-focused, pragmatic mindset with strong consulting skills

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