- Configure and enable out-of-the-box Now Assist features within ServiceNow CSM
- Support the implementation of custom AI Skills where business requirements demand
- Design and build a custom CSM process (e.g. car buy-back / return use case)
- Provide hands-on technical consultancy across CSM configurations and continuous improvements
- Advise stakeholders on best-practice adoption of Now Assist within the CSM ecosystem
- Proven experience as a ServiceNow CSM Senior Technical Consultant
- Strong, hands-on expertise with Now Assist / GenAI functionality
- Experience configuring OOTB capabilities with a controlled and pragmatic approach to customisation
- Solid knowledge of workflows, Flow Designer, and core platform configuration
- A solution-focused, pragmatic mindset with strong consulting skills
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ServiceNow CSM Senior Technical Consultant - European Union - TechYard

3 hari yang lalu
Deskripsi
ServiceNow CSM Senior Technical Consultant (Now Assist / GenAI)
Location: Remote (EU-based candidates only)
Availability: 32 hours per week
Start Date: ASAP
Duration: 5 months
Role Overview
We are seeking an experienced ServiceNow CSM Senior Technical Consultant to support Customer Service Management (CSM) enhancements, with a strong focus on Now Assist and GenAI capabilities. The role will involve both enabling out-of-the-box functionality and delivering targeted custom solutions to support evolving business processes.
Key Responsibilities
Required Experience & Skills
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