Senior Technical Account Manager - Jakarta, Indonesia - Skuad

Deskripsi

Job Role - Sr. Technical Account Manager
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Experience: 8+ years
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Location: Jakarta, Indonesia (Working from Client location with some travel involved)

About Skuad
SKUAD PTE LTD was incorporated in 2019. Headquartered in Singapore. We are a global consulting organization excelling in providing solutions for enterprise level big data platforms.

We excel in Data Engineering, Data Governance, Data Quality, Data Warehousing, Advanced Analytics & Business Intelligence.

We are a specialist implementation partner with deep experience in delivering data management and data processing implementations based on Ab Initio Software.

In addition, we also carry vast experience on Open Source, Cloud Technologies and non-functional aspects of a large scale platform like DevOps, High Availability, Disaster Recovery, Scalability, Reliability, CI/CD, Test Automation, etc


With Skuad you get to have:

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  Ownership:You will own what you do. We are a results-driven team, which means we expect you to get things done.

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Endless support:You will always be able to reach the help you may need. You will have the resources you need to deliver
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Experiment:This is your playground. You will come up with ideas of your own, pitch them and take them up. You will have a free hand to execute exciting ideas.
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Impact:Be a part of a world-class team where we are constantly challenged with new things and maximize the impact of the products we build.

Skuad has raised a total of $15M in a seed funding round. Skuad is funded by Alto Partners Multi-Family Office, BEENEXT, Anthemis, and Rohan Monga.


What we're looking for
Join us and work for global companies that strive for high-quality optimized code. Be part of a rockstar squad that builds cutting-edge consulting solutions. We will map you to the perfect opportunity based on your skills, experience and most importantly, your expectations.


OVERVIEW

We are seeking to hire a dynamic, highly customer-centric personality who can engage with various internal and external cross-functional teams to ensure smooth functioning across all engagements with the client(s) to develop and implement customer focussed solutions leveraging various cloud services and consulting offerings.

The role will be based out in Indonesia & serve on the data engineering leadership team and report to the VP Data Engineering.

To be successful in this role you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience.

You should also be results-driven and aspire to achieve specific goals. This position may require occasional travel.


RESPONSIBILITIES

• Develop strong relationships with customers, connecting with key business executives and stakeholders.
• Answer client queries and identify new business opportunities among existing customers.
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, longlasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Helping sales by responding to RFIs & RFPs
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Responds in a timely way to product/consultingrelated inquiries
• Assist with challenging client requests or issue escalations as needed
• Document customer needs
• Reports customer feedback
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Stay up to date with the latest technology and best practices

REQUIREMENTS

• Proven work experience as a Technical Account Manager
• Solid technical background with hands on experience in digital technologies
• Bachelor's degree in Computer Science or relevant field
• Familiarity with software backend and frontend development
• An ability to gasp customers' needs and suggest timely solutions
• Strong communication and interpersonal skills
• Strong analytical and problemsolving skills
• Proficient in MS Office
• Knowledge of data analytics, data governance & cloud platforms
• Previous experience in Ab Initio Software, Full Stack & Cloud technologies (GCP or AWS) is a huge plus.
• Previous experience in the Financial & Telecom domain is preferred.

Why Should you join Skuad?

• Venture capitalbacked hyper growth company
• Rapid career advancement with opportunities to learn
• Competitive salary and Performance bonusy
• Hybrid friendly culture
• Paid time off, Flexihour policy & Wellness benefits

Pay:
Rp35,000,00