- I implement and animate the "satisfied or satisfied" policy, close to the leaders
- I am the link between the store, E -commerce, instore services including the welcome desk team to satisfy any request from any customer
- I implement the engagement program to retain active members and engage new ones
- I ensure a qualitative welcome desk and employee grooming, embodying it at store level by animating it functionally
- Pilot my tills activity in order to ensure secure, efficient and autonomous checkout for customers through app and tills
- Control my team is trained to ensure the safety and security of my customers
- Support the store's economic performances through the economic and layout management of commercial areas in the store
- I coordinate myself and my team if I have one with the sustainable TO leader in order to optimize my returns for sustainable TO
- I organize and sign partnerships, permanent (yearly) and temporary (events), with local communities to increase our local awareness and brand visibility
- Build and manage my human dream team aligned with the sports project
- I ensure the Learning & Development of my teammates. I manage my Team (Team & Individual meetings, mission, monthly meeting, timely remuneration & performance)
- Adopt ethical HR and up to date practices
- Experience in retail store leadership role
- Fluent in English and Bahasa Indonesia (verbal and written)
- Customer centric
- Results -oriented
- Empowering others
- Have strong organizational sense
- Team player
- Passionate about sports
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Customer Service Manager - Greater Yogyakarta - Indonesia Banking School
Deskripsi
Deskripsi PekerjaanAt Decathlon, the Customer Service Manager's mission is to delight our customers, across all our channels and touchpoints & support the store business.
As a Customer Service Manager, my main responsibilities will be:
To build & lead local customer engagement and satisfaction project across all channels
To conduct this important mission in store, we are looking for people who are:
Competitive payroll +bonus / Comprehensive medical insurance / Global shareholding program / 12 days of paid annual leave / Discount on Decathlon product / New hire starter kit / Various career opportunities domestic and international / 40 working hours per week / 2 day off
per week
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Customer Service Manager
Hanya untuk anggota terdaftar Greater Yogyakarta
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Events Service Manager
Hanya untuk anggota terdaftar Greater Yogyakarta
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Relationship Manager Priority
Hanya untuk anggota terdaftar Greater Yogyakarta
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Account Manager
Hanya untuk anggota terdaftar Greater Yogyakarta
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Business Operations Associate
Ruangguru for Business- Greater Yogyakarta
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Room Controller
Hanya untuk anggota terdaftar Greater Yogyakarta
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Head of Production
Hanya untuk anggota terdaftar Greater Yogyakarta
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Sales Promoter Team Leader
Cermati- Greater Yogyakarta
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Sales Promoter Leader
Cermati- Greater Yogyakarta
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District Sales Manager
Cermati- Greater Yogyakarta
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Fresh Graduate Admin Data Entry
Hanya untuk anggota terdaftar Greater Yogyakarta
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Pre Sales Consultant
Hanya untuk anggota terdaftar Greater Yogyakarta
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Technical Support
Hanya untuk anggota terdaftar Greater Yogyakarta
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Business Operations
Ruangguru for Business- Greater Yogyakarta
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Customer Operation Support
Hanya untuk anggota terdaftar Greater Yogyakarta
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Social Media Officer
Hanya untuk anggota terdaftar Greater Yogyakarta
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Area Business Manager
Hanya untuk anggota terdaftar Greater Yogyakarta
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Customer Success Specialist
Mekari- Greater Yogyakarta
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Customer Operation
Hanya untuk anggota terdaftar Greater Yogyakarta
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Chef de Partie
Hanya untuk anggota terdaftar Greater Yogyakarta