Operations Manager - Surabaya, East Java, Indonesia
4 jam yang lalu
Deskripsi pekerjaan
Backed by one of the biggest conglomerate groups in Indonesia, our customer is building one of the most exciting F&B specialty brands in Surabaya. They are looking for Operations Manager to serve as the owners operational anchor for a premium F&B group. You'll ensure flawless daily execution across pastry kitchens, tea salons, and cocktail bars.
What you'll do:
- Conduct daily quality checks for pastry mise-en-place, tea service calibration, and cocktail garnishes.
- Lead pre-shift briefings for 70+ staff on service standards, VIP alerts, and daily specials.
- Approve all market orders for specialty ingredients (Valrhona chocolate, rare tea leaves, seasonal fruits).
- Audit daily waste logs and inventory counts for pastry overproduction and bar spillage.
- Resolve guest escalations in real-time (e.g., remaking a soufflé within 15 minutes for regulars).
- Optimize labor schedules to match reservation forecasts and peak traffic patterns.
- Deliver nightly P&L snapshots to the owner with sales vs. cost analysis.
- Train captains on luxury recovery protocols (complimentary petit fours, custom tea infusions).
- Oversee weekly deep-cleaning schedules for pastry kitchens and bar equipment.
- Test new pastry recipes for consistency in texture, plating, and shelf-life.
What you'll need:
- 5+ years in luxury F&B operations (fine dining, 5-star hotels, or patisserie groups)
- Pastry expertise: Mastery of French techniques, gluten-free adaptations, and plated desserts
- Hands-on experience with POS systems (Toast/Lightspeed) and inventory software (MarketMan)
- Fluency in financial KPIs: pastry yield %, cover per labor hour, recipe cost variance
- Availability for 5-day onsite work including weekends
The ideal candidate will have:
- Obsessive precision in pastry QA (e.g., spotting underproofed croissants by sheen).
- Military-grade discipline in daily checklists and HACCP compliance.
- Owners mindset: You protect margins like its your own business.
- Calm under fire: De-escalate VIP complaints while directing kitchen recovery.
- Supplier network: Relationships with premium vendors (chocolate couvertures, tea estates).
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