- Technical Advisory & Support: Provide timely, professional advice on products, applications, and technical specifications via email to ensure customer success.
- Revenue Growth: Drive profitable sales and active promotions through professional phone consultations and close collaboration with other sales channels.
- Order Management: Manage the full order lifecycle, including order realization, machine service coordination, inventory checks, and tracking shipments.
- Commercial & Logistics Coordination: Deliver accurate information on pricing, delivery conditions, and stock status while maintaining seamless communication with logistics and freight partners.
- Issue Resolution & Feedback: Efficiently resolve customer complaints, provide vital feedback to the salesforce, and ensure consistent follow-up with clients.
- Operational Excellence: Maintain database integrity, process administrative requests (invoices/copies), and ensure strict compliance with standards.
- Hold at least bachelors degree of related major
- 1-2 years of customer facing experience
- Excellent communication and interpersonal skills
- Good English in speaking and writing
- Provision in giving and receiving information via telephone or e-mail in time
- Familiar with database management
- Having experience in using SAP
- Dynamic personality to build cooperation with Sales and Logistics team
- Ability to thrive both independently and in a team environment
- Self-motivated and a quick learner
- Highly adaptable with a "can-do" attitude
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Customer Service Representative - Jakarta Metropolitan Area - Hilti Asia Pacific
Deskripsi
Drive customer success in a high-performance culture.The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customers' needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.
What You'll Do
We'll give you everything you need to excel in your role. You'll enjoy a rare combination of autonomy and camaraderie, as you'll manage your own diary while being part of a friendly team. We'll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we'll reward you with unrivalled training. Day to day, you'll report to Head of Operations.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
This is a 6-month fixed-term contract. By applying, you consent to the processing of your personal data for recruitment purposes. Candidates must possess valid work authorization for this location.
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