Telesales Team - Jakarta Metropolitan Area - Seven Retail

    Seven Retail
    Seven Retail Jakarta Metropolitan Area

    2 hari yang lalu

    Sumber Daya Manusia
    Deskripsi
    We're Hiring – Telesales Team (Supervisor & Associate Manager)

    Join our Telesales team We're looking for passionate and results-driven individuals to grow with us — from supervising high-performing teams to driving strategic initiatives across the business. You'll play a key role in improving conversion, productivity, and operational excellence.

    What You'll Do (common For Both Levels)
    • Lead and coach telesales teams to achieve Booking CVR, Show-Up Rate (SU%), and other performance KPIs.
    • Collaborate across Marketing, Ops, and System teams to improve lead quality, tools, automation, and workflows.

    Telesales Supervisor

  • Deliver end-to-end project execution: daily briefings, weekly reports, QC scorecards.
  • Ensure CVR targets are met, including Lead-to-Book and Book-to-SU conversion.
    • Maintain first response time <5 mins for all agents.
  • Coach and enable team members to achieve performance standards.
  • Strong people management, detail-oriented, and results-driven.

    • Telesales Associate Manager
    • Act as a strategic partner to the Telesales Manager, co-owning KPIs and driving key initiatives.
    • Lead cross-functional projects and continuous improvement initiatives (SOPs, incentives, seat plans, automation, training).
    • Analyze data and performance dashboards, identify gaps, and propose high-impact solutions.
    • Build project plans: objectives, success metrics, timelines, owners, risks.
    • Facilitate brainstorming, experimentation, and strategic decision-making.
    • High ownership, critical thinking, structured mindset, and manager-level execution.

    Requirements

    Telesales Supervisor:
    • Proven execution & leadership skills in telesales, contact center, or sales operations.
    • Skilled in Microsoft Excel and KPI monitoring.
    • Detail-oriented, results-driven, and able to coach teams effectively.

    Telesales Associate Manager
    • S1 in Economics, Management, or related fields.
    • 3+ years experience in telesales, contact center, operations excellence, or commercial excellence.
    • At least 1–2 years in senior/leadership role (SPV, Senior Analyst, Sales Ops).
    • Strong strategic thinking, project management, and data analysis skills.
    • Skilled in Excel, Google Slides, and comfortable leading cross-functional initiatives.
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