Telesales Team Leader - Jakarta Metropolitan Area - Cartrack

    Cartrack
    Cartrack Jakarta Metropolitan Area

    2 hari yang lalu

    Teknologi / Internet
    Deskripsi
    Responsibilities
    • Lead, manage, and motivate a team of telesales agents to consistently meet and exceed individual and team sales targets.
    • Develop the team's capabilities through continuous coaching, training, and constructive feedback to enhance sales techniques and performance.
    • Define clear performance goals and key metrics, regularly reviewing team and individual results to track progress.
    • Conduct structured performance evaluations and implement improvement plans to address performance gaps and foster professional growth.
    • Analyze sales data and call trends to identify opportunities for process optimization and revenue growth.
    • Uphold the highest standards of professionalism by ensuring team adherence to sales scripts, compliance guidelines, and company policies.
    • Cultivate a positive, collaborative, and high-energy team environment that drives motivation and results.
    • Partner with marketing, operations, and other departments to streamline sales processes and improve the overall customer journey.
    • Maintain a deep understanding of industry trends, competitor strategies, and market dynamics to identify new business opportunities.

    Requirements
    • Bachelor's Degree in any discipline.
    • Minimum of five years of experience in Telesales/Telemarketing, with a proven track record in a team leadership capacity.
    • Excellent verbal and written communication skills in English.
    • A proactive, results-driven leader with a positive "can-do" attitude and strong work ethic.
    • Ability to build rapport and communicate effectively with individuals at all levels, both internally and externally.
    • A customer-centric mindset with a genuine passion for service excellence.
    • Please note that only resumes submitted in English will be accepted.

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