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    Carrier – Front Office Manager - Bekasi, Indonesia - Marriott

    Marriott
    Marriott Bekasi, Indonesia

    57 menit yang lalu

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    Deskripsi

    Job Description:



    Assists the General Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.


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    Job Responsibilities:

    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
    • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    Job Requirements:

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

    Job Details:


    Company: Marriott

    Vacancy Type: Full Time

    Job Location: Bekasi, ID

    Application Deadline: N/A

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