Executive Lounge Manager - Bandung, Indonesia - PULLMAN

PULLMAN

Perusahaan Terverifikasi

Bandung, Indonesia

1 minggu yang lalu

Diposting oleh:

Siti Nur

beBee Recruiter

Deskripsi

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Executive Lounge Manager

Embark on a journey of excellence as an Executive Lounge Manager, where you will play a pivotal role in shaping unforgettable experiences for our distinguished guests.

From the moment they step into our exclusive lounge until their departure, you will orchestrate a seamless and luxurious stay that exceeds expectations.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Greet, checkin, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling
Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the setup of the executive lounge
After the setup and before the arrival of guests, and also during a new setup within the service time, she/he must check the quality of the setup and ensure a welcoming appearance
Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
Cary out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
Escorts guests to their tables and recommends food and beverage items, and special promotions if available
Conducts an efficient and courteous service to the VIP guests
Manage daytoday operations efficiently, including staffing, scheduling, and resource allocation.
Implement and enforce operational procedures to maintain a seamless and wellorganized executive lounge environment.

Qualifications

Your experience and skills include: