Cbs - Qrm (Quality & Risk Management) & - Jakarta, Indonesia - EY

EY
EY
Perusahaan Terverifikasi
Jakarta, Indonesia

1 minggu yang lalu

Siti Nur

Diposting oleh:

Siti Nur

beBee Recruiter
Deskripsi

Main purpose of the job:


Our quality and risk management professionals help EY to uphold our business standards and maintain and enhance the value of our brand.

As a member of this team, you will help promote the viability of the organization and the security of our people and other stakeholders.

Working with client-serving professionals as well as with colleagues from internal operations, you will play a key role in many projects.

By providing clear guidance and support on how to best achieve results and best communicate from a quality and risk management perspective, you will help to enhance and protect our reputation.


Key responsibilities of the position:

JOB DESCRIPTION:

  • Provide functional support to all EY client facing and support staff with regard to risk management and/or independence tools, systems, procedures, policies, rules and regulations.
  • Under mínimal supervision, respond to functional queries concerning systems, process, procedures and approvalrelated queries, with the aim of resolving each query.
  • Maintain uptodate knowledge of resolutions in our databases and where required create guidance documents.
  • Escalate issues appropriately following the established escalation processes.
  • Perform all administrative tasks as required in a timely manner and deliver additional projects to agreed deadlines and standards.
  • Identify trends of functional problems within our database to implement longterm solutions to issues.
  • Refer clients to the correct person (delegation points) when the query is out of scope for the first level support personnel.
  • Proactively maintain and check data quality within the system which includes various online tools.
  • Refer to existing policies, rules, and regulations when responding to queries; however, due to frequency of unique situations, will also need to research issues and, through situationspecific inquiries, propose solutions to such issues

QUALIFICATIONS:

  • Fresh graduate (min. bachelor degree) majoring in Management/Risk Management/Business Administration/Informatics/Communication.
  • High level of integrity due to dealing with client's confidential data and information
  • Maturity to deal with challenging and demanding users from all levels
  • Strong interest in performing research of existing policies, rules and regulations
  • Excellent communication skills both in English and Bahasa Indonesia
  • Strong problem solving skills with excellent research and analytical approach to identify issues and solutions with attention to details
  • Strong sense of personal responsibility and ownership for success of a given task
  • Ability to:
- learn and develop rapid understanding of internal systems, tools, processes, and key requirements of the Firm's rules and policies
- prioritize tasks based on urgency and workload
- support client remotely and explain solutions in an effective and client-focused manner
- thrive in and adapt to a fast-paced and high activity environment

  • Good working knowledge of computers and common software packages
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