SAP Fico - Jakarta, Indonesia - SMART Agribusiness and Food

SMART Agribusiness and Food

Perusahaan Terverifikasi

Jakarta, Indonesia

1 minggu yang lalu

Diposting oleh:

Siti Nur

beBee Recruiter

Deskripsi

SAP Functional Support

Understand the system solution and design that has been implemented by SAP Project team.
Provide SAP Functional Support related to Financial and Business Warehouse module (FI, CO, PS, TR, BPS, BI) to SAP business users.
Perform system fixes to resolve SAP Functional Support issues.
Liaise with external parties to resolve issues where necessary; eg. SAP or System Implementer.
Perform unit and integration test, as well as coordinate users' acceptance test for resolved issues.
Manage and coordinate resolution of Change Requests that may involve system enhancement, training requests etc.
Design, develop and configure the SAP system based on confirmed user requirements, putting importance on the efficiency and effectiveness. Translate business requirements into Functional Specification which serves as a basis in the development of the solution, which consists of functional requirements and specifications of customized programs to be developed by SAP Application Development team.
Alignment design and standard to the System Architecture and to collaborate to make sure the system security and control measure are implemented properly in the system
Prepare training materials and conduct SAP system training to system users.
Coordinate data cleansing activities and perform data upload into SAP system as part of data conversion activities.
Develop SAP authorisation matrix for SAP end users.
Manage relationship with business users to ensure satisfactory SAP Functional support services.
May be required to work on predefined shift plans and/or be on standby for operations support.
Perform transfer knowledge to SAP Service Desk, Trainer and other System Support

Service Management and Continuous Improvement:

Review information, incidents, problems and analysis collected and escalated by SAP Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
Deliver SAP Functional Support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
Adhere to IT SSC support procedures, policies and guidelines.
Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve Sinarmas Agri business needs.
Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
Enter SAP Functional Support resolutions into the knowledge database.
Perform tasks according to the Standard Operating Procedures (SOPs).
Assist on the scoping of enhancement request requirements and advice users accordingly on all systems requests and support.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"