Customer Care - Jakarta, Indonesia - PT Atlas Copco Indonesia
Deskripsi
Customer Care - Indonesia:
- Functional area: Administration
- Country: Indonesia
- City: Jakarta
- Company name: PT Atlas Copco Indonesia
- Date of posting: Apr 9, 2024Our solutions are a key part of most industries electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Job description
Duties and responsibilities include, but are not limited to:
- Prepare for, book, maintain and follow orders, including pre-payments before delivery
departments according to company's policy.
- Support, coordinate the sales process and progress of orders, check and push
- Handle claims ( DOA, Discrepancy ),Goods return, investigate and take appropriate action including arranging the return of faulty or damaged items and follow up credit notes.
- As a contact window with sales, collaborate with Atlas Copco Group company such as SCA,
Saltus and internal departments and service branches (purchase, project department/Application Center Asia, Service, and Logistics, Power Tool Distribution) to expedite customer orders on time and make the business run smoothly.
- Support the sales man in sales administration work.
To succeed, you will need
Knowledge
- Sound knowledge on SAP, SAP logistic and order process module, Incoterm experience are considered as advantages;
- Strong PC skills and excellent on Excel;
- Strong data analysis skill;
- Good English skill both in written and speaking.
- Have a minimum 2 years in Customer Care/Admin/Sales Administration
Educational requirements
University degree.
Personality requirements
- Urgency
- Detail focused
- Patient
- Good telephone manner
- Good at time management
Attributes
- Customer focus
- Proactive
- Analytical
- Problem solving
- Teamwork
In return, we offer you
We are the world leader of Industrial Tools and have an excellent opportunity to join our team in Jakarta
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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