Tika Latifah

Lead and manage a team of trust and safety operations professionals to ensure high-quality results and achieve team goals

- Develop and implement strategies to prevent and respond to trust and safety issues, including policy development, risk assessment, and incident response

- Collaborate with cross-functional teams, including product, engineering, and customer support, to drive business growth and customer satisfaction

- Analyze data and metrics to identify trends and areas for improvement in trust and safety operations

- Manage and prioritize multiple projects and initiatives simultaneously, ensuring timely and effective execution

- Foster a culture of trust, safety, and customer-centricity within the team and across the organization

- Develop and maintain relationships with internal stakeholders, including product teams, customer support, and executive leadership

- Stay up-to-date with industry trends and best practices in trust and safety operations, and apply this knowledge to improve team performance and processes

Excellent analytical and problem-solving skills

- Strong communication and interpersonal skills

- Ability to provide constructive feedback and coaching

- Strong attention to detail and organizational skills

- Knowledge of customer service principles and quality standards

S1 political science