Gersom Sitompul

Data Performance Analyst with over 2 years of hands-on experience in collecting, cleaning, and analyzing performance data to support strategic decision-making. Skilled at transforming raw data into meaningful business insights through dashboards and reports. Proficient in SQL, Python, and various data visualization tools, with a solid understanding of SLA performance metrics and system monitoring. My background in Electrical Engineering provides a structured, analytical mindset, and I am passionate about data-driven problem-solving. I excel at communicating insights clearly and collaborating cross-functionally to improve operational efficiency and service quality.

With over 2 years of hands-on experience as a Data Performance Analyst, I specialize in collecting, cleaning, and analyzing performance data to support strategic decision-making. I am skilled at transforming raw data into meaningful business insights through dashboards and reports. As a Data Performance Analyst at PT Jalin Pembayaran Nusantara, I managed ATM performance datasets, developed real-time dashboards using SQL and visualization tools, and transformed large volumes of raw data into actionable insights. My experience also includes coordinating technician assignments and improving operational workflows as a Dispatcher Officer , as well as managing production schedules and boosting productivity as a Production Supervisor. Armed with an Electrical Engineering background, I bring a structured, analytical mindset and a passion for data-driven problem-solving , with clear communication and team collaboration skills that have consistently improved operational efficiency and service quality.

I earned a Bachelor of Electrical Engineering from Universitas Lampung, Lampung, ID, from September 2014 to January 2021. During my studies, I served as a Teaching Assistant in Engineering Mathematics 2 and a Laboratory Assistant in High Voltage Engineering. I also actively participated in multiple engineering projects and seminars.