Eva Nauli

Hello, I'm Eva, an active student at Pamulang University majoring in Computer Engineering. I would describe myself as adaptable, quick learner, friendly, humorous, fond of cats, and someone who enjoys challenges. I have a great interest in the world of online sales, customer service, basic administration, and editing.

My experience in the procurement field has provided me with valuable insights into administration, tender registration, and participating in tenders from ministries, BUMN, BUMD, and other agencies. Additionally, my extensive experience in e-commerce admin & customer service for 4 years has given me a comprehensive understanding of the sales process, customer approach, customer service, and product editing.

I am still actively exploring my potential in the fields of online sales, administration, and customer service. I believe that my experiences have given me a solid understanding of my capabilities, and I am eager to apply my knowledge and expertise to new challenges to further develop my skills. However, I am also open to considering other job positions that are relevant and aligned with my interests and abilities.

1. Project Administrator - PT. Yasmina Pilar Utama (Nov 2022 - May 2023)

• Job Description and Achievements :
  - Tasked with monitoring procurement of goods and services on LPSE, EPROC, E-Katalog, and other websites.
  - Conducting basic administration, registering accounts for BUMN, BUMD, and other Eproc users.
  - Participating in procurement processes on LPSE (Apendo) and EPROC, familiar with legal and technical documents, and experienced in participating in procurement processes for government ministries, BUMN, BUMD, and other entities.

1.  E - Commerce Admin & Customer Service - Gayalo (Aug 2018 - Oct 2022)

• Job Description and Achievements 
  - Responding to messages, discussions, & customer reviews on marketplace/ecommerce platforms, WhatsApp & Line.
  - Establishing effective communication with potential customers to boost sales & enhance their knowledge about our products.
  - Maintaining the store's reputation by promptly & courteously replying to customer messages & orders.
  - Addressing complaints on marketplace platforms & WhatsApp to ensure customer satisfaction with our services and products.
  - Achieving sales performance & store value targets of 98-99%, maintaining chat & discussion ratings between 97-99%, upgrading from diamond 1 to diamond 3, and excelling in customer communication and problem-solving.
  - Efficiently processing customers order instant, sameday, & regular orders, inputting customer data & orders on Gayalo website.
  - Hosting live streaming sessions on Shopee, TikTok, Tokopedia & Instagram.
  - Scanning customer orders to verify accuracy and completeness.
  - Packing customer orders securely and correctly.
  - Capturing and editing photos and videos of new products using Adobe Photoshop, Illustrator, and Premiere to create engaging content.
  - Uploading new products with clear, detailed & easily searchable descriptions on various platforms.
  - Registering flash sales & marketplace campaigns.
  - Collaborating with influencers/content creators for endorsements.
  - Creating video content, banners, and promotional campaigns for products using Canva, VN, Capcut, Picsart, Adobe PS, AI & Pr.
  - Enhancing the store marketplace page to attract customers & keep them updated on monthly campaigns & promotions.
  - Attracting customers to be resellers and distributors
  - Sales service online & offline for resellers and distributors

• S1 Computer Engineering - Pamulang University (2020 - Now)
• High Vocational School Multimedia - SMK Sasmita Jaya (2014 - 2017)