Diana Mellisa

I am a proactive and results-oriented professional with a proven track record of success of hands-on experience in many experience, I have developed a comprehensive skill set that encompasses managing the administrative process, providing the best strategy for a company's employment program, winning projects in negotiations with clients. My career journey has equipped me with a keen understanding of many industry, trends, technologies,

Driven by a passion for developing skill, I thrive on tackling complex challenges and driving projects from conception to completion. I am adept at collaborating with cross-functional teams to achieve strategic objectives and exceed organizational targets. My ability to adapt to evolving environments and embrace new technologies allows me to stay ahead of the curve and deliver innovative solutions that meet the needs of both clients and stakeholders.

Known for my strong work ethic, attention to detail, and proactive approach, I am committed to continuous learning and professional development. I am excited about the opportunity to leverage my skills and experience to contribute positively.

PROFESSIONAL EXPERIENCE 

1. PT. Integra Solusi Mandiri (IT) - Jakarta as Account Manager (Period : 1 April 2022 – April 2024)
   • Serve as the main point of contact for clients, understanding their needs and objectives.
   • Develop and execute strategic account plans to achieve sales targets and expand business opportunities.
   • Proactively identify opportunities for upselling or cross selling additional products or services to existing clients.
   • Collaborate with internal teams, such as sales, marketing, and product development, to deliver solutions tailored to client needs.
   • Conduct regular business reviews with clients to review performance, address concerns, and identify areas for improvement.
   • Monitor market trends and competitor activities to stay informed and identify potential threats or opportunities.
   • Ensure timely and accurate delivery of products or services to clients, coordinating with internal teams as needed.
   • Resolve client issues or concerns promptly and effectively, maintaining a high level of customer satisfaction.
   • Prepare and present reports on account status, sales activities, and revenue forecasts to management.
2. PT. Motor Image Indonesia (Automotive – SUBARU brand) - Jakarta as Assistant Manager Human Resources (Period : 2 April 2014 – 31 March 2022)
   • Support all internal and external HR related inquiries or requests.
   • Maintain digital and electronic records of employees.
   • Serve as point of contact with benefit vendors and administrators.
   • Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
   • Oversee the completion of compensation and benefit documentation.
   • Perform orientations and update records of new staff.
   • Process payroll and resolve any payroll errors.
   • Complete termination paperwork and exit interviews.
   • Receive employee attendance recapitulation data, along with the number of late/ absent employees from the human resource department, then calculate salary deductions based on the number of employee tardiness/ absenteeism.
   • Make Tax Payment Slip and proof of tax withholding, Tax Report (PPH 21) and report to the Tax Office, so that the company's tax obligations can be fulfilled properly according to applicable regulations.
   • Make Jamsostek (Worker Social Security Program) reports, and make payments, so that employee rights are properly fulfilled.
3. CV. Setiawan Software ( IT ) - Jakarta as Project Implementor (Period : October 2011 – March 2014)
   • Front line consultants who deal directly with users
   • Understanding user needs
   • Designing business processes by creating flow charts according to user needs
   • Coordination of business processes to the programmer
   • Perform analysis to create specifications and structure user requirements and select other existing applications
   (create System Functional Specifications)
   • Run and evaluate applications manually and automatically in order to be able to test whether the application is eligible or not
   • Conduct training to users
   • Create an application manual
   • Initiation of data so that it can be executed accurately by the user according to the running data
   • User support when the program is running
   Omega Accounting ( IT ) - Jakarta Trainer (Juni 2011 – September 2011)
   • Handling consumer complaints in case of system failure
   • Trainer program (explains the Omega program)
4. PT. Chandra Adi Sentosa ( Transportation ) - Jakarta as Customer Service (June 2009 – January 2011)
   • Handle consumers when there are complaints and find the best solution
   • Follow up of consumers and vendors
   • Follow up daily operations for daily delivery of goods
   • Make a Quotation price
   • Handling overseas shipments
   • Update tracking data on the website until the goods arrive at their destination
5. PT. Anugerah Tangkas Transportindo (Forwarding ) - Jakarta as Air freight Import Staff (Period : December 2008 – May 2009)
   • Monitoring if there are orders for shipments from abroad
   • Reviewing if any import shipments
   • Create a manifest for the goods retrieval document
   • Make invoices for customers
   • Update prices every month
   • Make details of bills from within and outside the country
   • Updating consumer data
6. PT. Altatek (Retail) - Jakarta as Finance (Period : April 2007 – March 2008)
   • Manage petty cash
   • input tax invoice data
   • Doing business correspondence
   • Controlling office supplies
   • Issuing and receiving purchase invoices from suppliers
   • Create sales invoices for customers
7. PT. Lestari Putera Jaya (Forwarding ) - Jakarta Finance (February 2006 – March 2007)
   • Manage petty cash
   • Input tax invoice data
   • Doing business correspondence
   • Controlling office supplies
   • Issuing and receiving invoices from suppliers

Bachelor's Degree of Economics

Universitas esa unggul - West Jakarta, Indonesia

June 2007 - May 2011