beBee background
Profesional
>
Jakarta
Bagus Satiawan

Bagus Satiawan

Customer Success

Teknologi / Internet

Jakarta, Jakarta

Sosial

Tentang Bagus Satiawan:

A highly motivated, adaptable and performance-driven Customer Success with experience in managing multiple accounts, developing & execute client on-boarding processes. Having experience as QA also gives me broader perspective in comprehending and communicating technical concepts to clients or cross-function internal teams. I am a fast learner and customer oriented with good communication and problem-solving skills. Focused on building excellent productive relationships with clients, working to identify their needs, quickly resolve issues and to assure their business needs are met.

Pengalaman

5+ Years as Senior Customer Success – Responsibilities includes: 

  • To conduct onboarding process for new clients (account setups and implementations)
  • To deliver product training and tutorials
  • To act as a clients’ main point of contact  post-sales
  • To conduct regular check-ins with clients & providing reports and reviews
  • To monitor usage data and encourage feature adoption
  • To proactively address signs of churn risk
  • To manage contract renewals and seek upsell/cross-sell opportunities

Pendidikan

Diploma in information technology

Profesional dari sektor Teknologi / Internet yang sama dengan Bagus Satiawan

Profesional dari berbagai sektor di dekat Jakarta, Jakarta

Pengguna lain yang disebut Bagus

Pekerjaan di dekat Jakarta, Jakarta

  • Bekerja di perusahaan

    Customer Service

    PT Asuransi Raksa Pratikara

    Menangani komplain dan klaim dari nasabah. · Menangani hal-hal administratif di departemen Customer Service. · ...

    Central Jakarta, Jakarta

    1 bulan yang lalu

  • Bekerja di perusahaan

    Marketing & Customer Relation Officer (Coal Industry)

    PT DMS Investama

    Mencari Marketing & Customer Relation Officer untuk menangani hubungan dengan pelanggan dan meningkatkan kepuasan mereka. · ...

    South Jakarta, Jakarta

    1 bulan yang lalu

  • Bekerja di perusahaan

    Project Assistant

    PT Sepeda Bersama Indonesia

    + Membangun dan menjaga hubungan baik dengan partner yang sudah adaMenjadi point of contact utama antara perusahaan dan partnerMenjaga kebutuhan keluhan dan permintaan partner secara profesionalBerkoordinasi dengan tim internal terkata implementasi kerja sama ...

    South Tangerang, Banten

    1 bulan yang lalu

Lihat pekerjaan di Jakarta, Jakarta