AI Conversation Designer - South Jakarta - WIZ

    WIZ
    WIZ South Jakarta

    1 hari yang lalu

    Teknologi / Internet
    Deskripsi

    About us

    WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

    As a CX designer, you'll be responsible for designing conversation flows, crafting precise bot responses for various scenarios or queries, and implementing them within our proprietary platform. Since the platform is object-oriented (drag-and-drop), coding is not required, but you'll need logical skills to strategize the scenario implementation.

    Job Duties:

    • Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
    • Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
    • Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
    • Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
    • Work with clients to identify the text responses they require for the talkbot.
    • Create text responses designed to enhance user interactions with the bot.
    • Update and refine text responses according to customer feedback and interaction patterns.

    Requirements:

    • Having an experience in chatbot design, conversation design, project manager, QA/UAT tester would be a great bonus.
    • Comprehensive training provided.
    • Proficiency in written and spoken English and Bahasa Indonesia.
    • Proficient in Chinese will be advantageous
    • Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.

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