Senior Manager, PKI and MFA Engineer and Support - Latin America - Otis Elevator Co.

    Otis Elevator Co.
    Otis Elevator Co. Latin America

    2 hari yang lalu

    Deskripsi

    Senior Manager, PKI and MFA Engineer and Support

    Role Overview

    Join Otis, a global leader with over 160 years of innovation. We seek a PKI and MFA Engineering Specialist—preferably based in Latin America—to lead strategies for secure, seamless access to business applications. This role requires strong expertise in PKI (MS ADCS), passwordless MFA (HYPR), and collaboration with global teams.

    Key Responsibilities

    Tool Ownership & Subject Matter Expertise

    • Serve as primary owner/SME for MFA tools (HYPR) and backup for IAM tools (SSO, Okta).
    • Lead MSP partners and manage internal/external certificate authorities.
    • Implement integrations, manage backlog, and perform hands-on configuration and troubleshooting.
  • Operational Management

    • Oversee upgrades, maintenance, and issue resolution for MFA/PKI.
    • Act as escalation point (L2/L3) and participate in 24x7 support.
    • Identify improvement opportunities from operational trends.

    Integration & Architecture

    • Integrate MFA with on‑prem and cloud IAM, VPNs, and authentication mechanisms.
    • Design/maintain trust architectures and support fraud prevention.
    • Evaluate and deploy new PKI use cases.

    Monitoring & Reporting

    • Track KPIs and dashboards related to MFA adoption/performance.
    • Ensure monitoring/alerting tools are effective.

    Risk Management & Compliance

    • Lead risk assessments and ensure certificate lifecycle compliance.
    • Maintain certificate policies and support crypto‑agility initiatives.

    Team Leadership & Communication

    • Lead meetings, resolve conflicts, and collaborate across internal and external teams.
    • Maintain documentation and partner with other IAM functions.

    Strategic Responsibilities

    • Define and execute MFA/PKI strategies and roadmaps, including passwordless initiatives.
    • Translate business goals into a clear, adaptable IAM roadmap.

    Education, Certifications, and Technical Qualifications

    • Bachelor's degree in Computer Science or related field (or equivalent experience).
    • 10+ years in PKI/MFA engineering and support, including on‑prem and cloud environments.
    • Experience with Microsoft solutions, SAML/OAuth/OIDC, HYPR, Okta, FIDO2.
    • Strong troubleshooting, communication skills, and knowledge of authentication protocols.
    • Experience in IAM product support, DevOps-awareness, and security best practices.
    • Ability to work in fast‑paced, global environments and travel up to 10%.

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