Store Manager - Surabaya - Valiram

    Valiram
    Valiram Surabaya

    11 jam yang lalu

    Rp72.000.000 - Rp132.000.000 (IDR) per tahun * Ritel
    Deskripsi

    POSITION SUMMARY

    As the Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and achieving sales targets.

    KEY RESPONSIBILITIES

    • Leadership and Team Management: Lead, motivate, and develop the store team to achieve high performance. Foster an energetic and positive working environment that promotes teamwork, enthusiasm, and a high level of customer service.
    • Sales Performance: Drive store sales to meet or exceed targets. Utilize your knowledge of customer behavior and trends to identify sales opportunities, guide the team, and execute strategies that boost revenue.
    • Customer Service Excellence: Ensure that the team delivers an outstanding and personalized customer experience. Utilize strong client-telling techniques to effectively engage with customers and build long-term relationships. Monitor and improve customer satisfaction and Mystery Shopper results.
    • Inventory Management: Maintain a high level of inventory accuracy by minimizing losses, conducting regular stock counts, and ensuring that stock is well-managed. Ensure store stock levels are aligned with customer demand and sales trends.
    • Visual Merchandising and Store Presentation: Ensure the store is visually appealing and aligned with brand standards. Oversee product displays, signage, and store layout to create a dynamic and engaging shopping experience.
    • Operational Excellence: Oversee all daily store operations, including opening and closing procedures, cash handling, and maintaining store policies. Ensure compliance with all company standards and procedures.
    • Staff Scheduling and Development: Create staff schedules that meet business needs while promoting a healthy work-life balance. Provide consistent feedback, training, and development to help the team grow professionally.
    • Customer Engagement and Relationship Building: Utilize strong client-telling techniques to actively engage with customers, understand their needs, and tailor product recommendations. Encourage repeat business and build customer loyalty through personalized service and brand knowledge.
    • Performance Monitoring and Reporting: Monitor KPIs, such as sales, customer service standards, inventory accuracy, and operational efficiency. Regularly assess store performance and implement strategies to address areas for improvement.

    KEY PERFORMANCE INDICATORS (KPIs):

    • Achieve and exceed store sales and revenue targets.
    • Maintain exceptional customer service standards, as measured by Mystery Shopper reports and customer feedback.
    • Ensure high levels of inventory accuracy and stock management, reducing shrinkage and maintaining optimal stock levels.
    • Drive customer loyalty and repeat business through effective client telling and relationship-building.
    • Maintain high visual merchandising standards to ensure the store aligns with brand identity.
    • Develop a high-performing team with strong product knowledge and customer service skills.

    QUALIFICATIONS & REQUIREMENTS:

    • Proven experience in retail management, with a strong track record in customer service, sales, and team leadership.
    • High enthusiasm and energy with a passion for driving sales and customer engagement.
    • Strong knowledge and experience in customer behavior, client telling, and personalized selling techniques.
    • Exceptional leadership, communication, and organizational skills.
    • Ability to manage multiple tasks, prioritize effectively, and make quick decisions under pressure.
    • Excellent problem-solving skills and a proactive approach to resolving challenges.
    • Solid understanding of inventory management, retail operations, and visual merchandising principles.
    • Proficiency in Microsoft Office and retail management software.
    * Kisaran gaji ini adalah perkiraan yang dibuat oleh beBee
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