Desk Collections Manager - Tangerang - PT Abadi Sejahtera Finansindo (Singa Fintech)

    PT Abadi Sejahtera Finansindo (Singa Fintech)
    PT Abadi Sejahtera Finansindo (Singa Fintech) Tangerang

    2 hari yang lalu

    Rp90.000.000 - Rp180.000.000 (IDR) per tahun * Akuntansi / Keuangan
    Deskripsi

    We are seeking a result-driven and experienced Desk Collection Manager to lead and oversee our collections team in managing repayment activities within the Fintech / P2P lending environment. The role is critical in ensuring healthy portfolio performance, reducing delinquency rates, and maintaining compliance with regulatory standards.

    Key Responsibilities:

    • Develop and implement collection strategies to optimize recovery rates and minimize Non-Performing Loans (NPLs).
    • Monitor daily, weekly, and monthly collection performance against KPIs and targets.
    • Supervise and provide guidance to the collection team, including field collectors, desk collectors, and team leaders.
    • Ensure compliance with OJK (Otoritas Jasa Keuangan) and other regulatory requirements related to collection practices.
    • Analyze borrower repayment behavior, trends, and portfolio risks; provide insights and recommendations to management.
    • Handle escalated cases and negotiate repayment solutions with delinquent borrowers.
    • Collaborate with other departments (Risk, Legal, Operations) to address default cases and implement recovery actions.
    • Maintain accurate records of collection activities and prepare regular performance reports for management.
    • Drive continuous improvement initiatives, including adoption of digital collection tools, automation, and data-driven strategies.
    • Ensure high standards of customer service while handling sensitive collection matters.

    Requirements:

    • Bachelor's degree in Finance, Accounting, Economics, Business Administration, or related field.
    • Minimum 5 years of experience in credit collection or recovery, preferably in Fintech, P2P Lending, Banking, or Multifinance industry.
    • Proven experience in leading and managing a collection team.
    • Strong knowledge of credit risk management, debt recovery processes, and regulatory frameworks.
    • Excellent negotiation, communication, and problem-solving skills.
    • Strong analytical skills with ability to interpret financial data and borrower behavior.
    • Proficient in Microsoft Excel, reporting tools, and collection management systems.
    • Ability to work under pressure, handle complex cases, and achieve collection targets.
    • Familiarity with digital lending platforms and tech-driven collection strategies is a plus.
    * Kisaran gaji ini adalah perkiraan yang dibuat oleh beBee
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