Customer Service Supervisor - Yogyakarta - Shopee

    Shopee
    Shopee Yogyakarta

    3 hari yang lalu

    Rp65.000.000 - Rp110.000.000 (IDR) per tahun *
    Deskripsi
    Job Description
    • Manage and monitor SBR level and team performance against established KPIs and utilise the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact Rate
    • Analyse data to identify trends and make recommendations for process /product/ policy improvements to improve customer experience
    • Collaborate with the Workforce Management Team to review the final weekly forecast, staffing, and scheduling, and develop solid tactics to maintain spent time and balance seasonality impact and the needs of the operations team
    • Collaborate with the Project Management Team to execute initiatives, strategies, and tactics originating from regional, local, and/or proposed by the operational team itself to improve performance objectives
    • Collaborate with the Training and Quality team to identify the agents' quality issues and create a quality improvement plan
    • Use learnings from team members to identify opportunities and advocate for product/ process/ policy improvements to improve customer experience
    • Handle escalated customer inquiries and complaints, working to resolve issues with respective stakeholders in a timely and satisfactory manner
    • Consolidate the necessary and complete information for the Weekly or Bi-Weekly internal review or report presentation

    Requirements
    • Minimum of 2 years of consecutive working experience as a Supervisor
    • Excellent understanding of the contact centre operation
    • Sound knowledge of customer satisfaction and quality programs
    • Experienced and enjoy leading, inspiring, and motivating others to meet goals and metrics
    • Data-driven, familiar with advanced data processing in Google Sheets
    • Has a user-centric and growth mindset
    • Demonstrate good problem-solving and analytical thinking skills
    * Kisaran gaji ini adalah perkiraan yang dibuat oleh beBee
  • Bekerja di perusahaan

    Customer Service Supervisor

    Hanya untuk anggota terdaftar

    Manage and monitor SBR level and team performance against established KPIs and utilise the performance data to drive positive change in areas such as CSAT, Productivity, Quality, and Contact Rate Analyse data to identify trends and make recommendations for process /product/ polic ...

    Yogyakarta, Yogyakarta

    2 minggu yang lalu

  • Bekerja di perusahaan

    Customer Service Supervisor

    Hanya untuk anggota terdaftar

    Manage team performance against established KPIs and drive positive change, · analyze data to identify trends and make recommendations for process/product/policy improvements. · Handle escalated customer inquiries and complaints, · writing to resolve issues with respective stakeh ...

    Yogyakarta, Yogyakarta Special Region

    2 minggu yang lalu

  • Bekerja di perusahaan

    Customer Service Supervisor

    Hanya untuk anggota terdaftar

    Manage and monitor team performance against KPIs to drive positive change in customer experience. · ...

    Yogyakarta, Yogyakarta

    1 bulan yang lalu

  • Bekerja di perusahaan

    Supervisor Customer Service Online

    Hanya untuk anggota terdaftar

    Deskripsi Tugas: · Supervisor Customer Service Online bertanggung jawab mengelola dan mengawasi tim CS dalam memberikan pelayanan kepada pelanggan melalui berbagai platform digital seperti chat, marketplace, dan media sosial. · Tugas & Tanggung Jawab: · Mengawasi kinerja tim CS O ...

    Kulon Progo, Yogyakarta Special Region

    1 hari yang lalu

  • Bekerja di perusahaan

    Oakwood Yogyakarta

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 20 November 2025 · Posted By: Admin Loker Hotelier · Views: 1,176 · Join our family · Home + Beyond · Oakwood Yogyakarta · Pre-Opening Team · Sales Assistant Director of Sales · Sales Manager · Food & Beverage Service Food & Beverage Supervisor · Housekeeping Housek ...

    Yogyakarta

    1 jam yang lalu

  • Bekerja di perusahaan

    Crew Team

    Hanya untuk anggota terdaftar

    Domino's Pizza membuka lowongan untuk beberapa posisi penempatan Gedong Kuning dan Kaliurang. · ...

    Yogyakarta, Yogyakarta Special Region

    3 minggu yang lalu

  • Bekerja di perusahaan

    The Alana Malioboro

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 10 December 2025 · Posted By: Admin Loker Hotelier · Views: 923 · The Alana Malioboro is hiring Sales Manager · FB Supervisor · "Great service begins with great people — join us and create unforgettable experiences" · Requirements Minimum of 2 years experience in a ...

    Yogyakarta

    1 jam yang lalu

  • Bekerja di perusahaan

    Novotel & Ibis Yogyakarta International Airport Kulon Progo - Loker Hotelier

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 28 June 2024 · Posted By: Admin Loker Hotelier · Views: 1,811 · Novotel - Ibis Yogyakarta International Airport Kulon Progo · Career Opportunities Financial Controller · Chief Engineer · Food & Beverage Manager · CDP Chinese Cuisine · FB Supervisor · Housekeeping Su ...

    Yogyakarta

    9 jam yang lalu

  • Bekerja di perusahaan

    Novotel & Ibis Yogyakarta International Airport Kulon Progo - Loker Hotelier

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 28 June 2024 · Posted By: Admin Loker Hotelier · Views: 1,810 · Novotel - Ibis Yogyakarta International Airport Kulon Progo · Career Opportunities Financial Controller · Chief Engineer · Food & Beverage Manager · CDP Chinese Cuisine · FB Supervisor · Housekeeping Su ...

    Yogyakarta

    21 jam yang lalu

  • Bekerja di perusahaan

    The Alana Malioboro

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 10 December 2025 · Posted By: Admin Loker Hotelier · Views: 922 · The Alana Malioboro is hiring Sales Manager · FB Supervisor · "Great service begins with great people — join us and create unforgettable experiences" · Requirements Minimum of 2 years experience in a ...

    Yogyakarta

    9 jam yang lalu

  • Bekerja di perusahaan

    Novotel Yogyakarta International Airport Kulon Progo

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 22 July 2025 · Posted By: Admin Loker Hotelier · Views: 2,567 · Novotel Ibis YIA Kulon Progo Yogyakarta, we are hiring Financial Controller · Director of Sales · Duty Manager · Housekeeping Supervisor · Guest Service Agent · Technician · Send your resume to: [email ...

    Yogyakarta

    9 jam yang lalu

  • Bekerja di perusahaan

    Novotel & Ibis Yogyakarta International Airport Kulon Progo - LokerHotelier

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 15 August 2025 · Posted By: Admin Loker Hotelier · Views: 2,459 · In the world of Hospitality, Excellence is everything. · Novotel & Ibis Yogyakarta International Airport Kulon Progo is hiring · We're inviting passionate professionals to join our journey in deliveri ...

    Yogyakarta

    1 jam yang lalu

  • C28 Group saat ini membuka lowongan kerja untuk posisi sebagai Admin · ...

    Yogyakarta, Yogyakarta Special Region

    4 minggu yang lalu

  • Bekerja di perusahaan

    sales supervisor

    Hanya untuk anggota terdaftar

    Make planning targets and an annual sales strategy for sales areas that are handled through market research and analysis. · ...

    Yogyakarta, Yogyakarta Special Region

    1 bulan yang lalu

  • Bekerja di perusahaan

    Floor Supervisor

    Hanya untuk anggota terdaftar

    Mencapai target sales outlet bersama Store Manager dengan melakukan kegiatan promosi penjualan store. · ...

    Yogyakarta, Yogyakarta Special Region

    1 bulan yang lalu

  • Bekerja di perusahaan

    Customer Support Operations Supervisor

    Hanya untuk anggota terdaftar

    Posisi ini bertujuan untuk mengelola dan memantau kegiatan operasional tim pelanggan SPX dengan lancar. · Mengelola dan memantau kegiatan operasional tim pelanggan SPX · ...

    Yogyakarta, Yogyakarta

    2 minggu yang lalu

  • Bekerja di perusahaan

    Pulang ke Uttara Yogyakarta

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 22 December 2023 · Posted By: Admin Loker Hotelier · Views: 1,725 · Pulang Kota hiring Chief Accounting · Housekeeping Supervisor · Requirements Minimum have 3 years experience on the same position at 4 star hotel · Familiar with VHP system · Strong leadership and i ...

    Yogyakarta

    9 jam yang lalu

  • Bekerja di perusahaan

    Novotel & Ibis Yogyakarta International Airport Kulon Progo - LokerHotelier

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 01 November 2025 · Posted By: Admin Loker Hotelier · Views: 1,265 · In the world of Hospitality, Excellence is everything. · Novotel & Ibis Yogyakarta International Airport Kulon Progo is hiring · We're inviting passionate professionals to join our journey in delive ...

    Yogyakarta

    9 jam yang lalu

  • Bekerja di perusahaan

    Satoria Hotel Yogyakarta

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 03 February 2025 · Posted By: Admin Loker Hotelier · Views: 1,477 · Satoria Hotel Yogyakarta · We invite dedicated, passionate & enthusiastic candidates to apply for the following positions: Security Supervisor · Security (Daily worker) · Requirements Male · Experie ...

    Yogyakarta

    21 jam yang lalu

  • Bekerja di perusahaan

    eL Hotel Royale Yogyakarta Malioboro

    LokerHotelier - Lowongan Kerja Hotel, Resort, Villa, Restaurant, Spa & Gym

    Posted On: 02 March 2024 · Posted By: Admin Loker Hotelier · Views: 1,329 · El Hotel Yogyakarta - Malioboro · A Four Star Hotel with excellent service at the heart of Malioboro were looking for : IT Supervisor · General Qualification Relevant educational and experience backgro ...

    Yogyakarta

    1 jam yang lalu

Pekerjaan
>
Customer service supervisor
>
Pekerjaan Customer service supervisor di Yogyakarta