- Develop and update service standards (SOPs & guidelines).
- Monitor and evaluate service quality performance.
- Initiate improvement programs to enhance customer experience.
- Coordinate and provide coaching to ensure service standards implementation.
- Min. Bachelor's Degree (S1)
- Master Degree are very welcome
- Min. 3 years of experiences in services industry or related
- Have an experience in services industry is preferable
- Experience to create/conceptualize program based on customer interaction/insight (Ex: Loyalty Program)
- Excellence skills in: (a) Analysis & judgement; (b) Interpersonal & communication; (c) teamwork; (d) Customer services.
- Placement: Head Office - TB Simatupang, Jakarta Selatan
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Senior Service Development Analyst - Jakarta - Asuransi Astra
Deskripsi
Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, & create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture & Value.-
Business Development Analyst
RSM INDONESIA- Jakarta
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People Development Analyst
Hanya untuk anggota terdaftar Jakarta
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Service Development Analyst
Asuransi Astra- South Jakarta
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Business Development Analyst
Hanya untuk anggota terdaftar Jakarta, Jakarta, Indonesia
-
People Development Analyst
Hanya untuk anggota terdaftar North Jakarta, Jakarta
-
Business Development Analyst
Hanya untuk anggota terdaftar Jakarta, Jakarta, Indonesia
-
People Development Analyst
Hanya untuk anggota terdaftar Jakarta
-
Corporate Development Analyst
Hanya untuk anggota terdaftar Jakarta Metropolitan Area
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Assessment Development Analyst
Hanya untuk anggota terdaftar Jakarta
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Corporate Development Analyst
Hanya untuk anggota terdaftar Jakarta
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Data Analyst Developer
Waktu penuh Hanya untuk anggota terdaftar South Jakarta
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Data Analyst Developer
Hanya untuk anggota terdaftar Jakarta
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Data Analyst BI Developer
Hanya untuk anggota terdaftar Jakarta
-
Data Analyst Developer
Hanya untuk anggota terdaftar Jakarta
-
People & Organization Development Analyst
Hanya untuk anggota terdaftar North Jakarta, Jakarta
-
Business Development Analyst
Hanya untuk anggota terdaftar Special capital Region of Jakarta
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Strategic Digital Development Analyst
Hanya untuk anggota terdaftar Jakarta
-
Service Development Analyst
Hanya untuk anggota terdaftar South Jakarta, Jakarta
-
Business Development Analyst
Hanya untuk anggota terdaftar South Jakarta, Jakarta
-
Service Development Analyst
Hanya untuk anggota terdaftar South Jakarta