Sea Logistics ISC Customer Care Specialist FS-KC - Cakung, Indonesia - Kuehne Nagel

Deskripsi

Are you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Indonesia.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

Your Responsibilities

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
• To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives across ISC.

Your Skills and Experiences

• Bachelor degree
• Preferred at least 1 year experience in related field
• Able to converse fluently in Bahasa Indonesia and English
• Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
• Strong time management, analytical thinking, communication and coordination skill
• This role is temporary employment for 6 months