Business Analyst - Latin America - Silverchair

Deskripsi

About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world's most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.

The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw Hill, comprising more than 12 million articles and 97k books. ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.

Silverchair is a remote-first organization with Silverchairians living and working in over ten countries supporting our clients and operations throughout the globe.

DEI Statement

At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact.

Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.

Learn more about our commitment to diversity, equity, and inclusion at Silverchair.

Overview:

This is a fully remote, contract role, with the ideal candidate located in Latin America. Proficient English skills (written and verbal) are required. All application materials must be presented in English.

In coordination with the Product Owner, the Business Analyst at Silverchair will elicit, gather, and define requirements in order to deliver valuable software applications that meet stakeholder needs. The Business Analyst is team-oriented, collaborative, and focused on delivering value. He/She will report to the Program Director for the team.

Essential Functions:

• Gather and analyze functional requirements and create a shared understanding with internal and external stakeholders
• Collaborate with Product Owner, team, and other stakeholders to decompose large epic stories into features and user stories that can be understood and approved by members of the development team
• Clearly articulate feature requirements through an agile development process
• Effectively write user stories and acceptance criteria to express requirements to the development team
• Work with the agile team throughout the product development, testing, and implementation phases to ensure requirements are clearly understood
• Support internal teams with specific questions, training and guidance during product deployment and ongoing training
• Collaborate with the team to meet project and/or product development objectives and deadlines
• Understand project scope and escalate to Product Owner when changes are identified
• Author and maintain project and/or product documentation as needed
• Develop and maintain expertise in assigned projects and/or feature areas
• Provide support to the Product Owner with backlog prioritization, feature sequencing and organization, user acceptance testing, and other tasks, as needed
• Perform additional tasks as needed to meet the needs of the team and department, and to support Silverchair's business needs
• Demonstrate proficiency in leveraging Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.
• AI Utilization
• Maintain AI literacy and understanding of ethical AI applications in academic publishing and scholarly communications
• Demonstrate basic prompt engineering skills for effective AI tool utilization
• Exercise judgment in determining when AI assistance is and is not appropriate for tasks
• Ensure compliance with Silverchair's AI usage policies and data protection requirements
• Collaborate effectively with AI tools while maintaining human oversight and professional standards

Required Skills:

Qualified Candidates will have demonstrated excellent written and verbal communication skills and a proven ability to form solid client relationships while thriving in a fast-paced, team-oriented environment. Successful candidates will bring impeccable organizational and time management skills and the ability to manage multiple simultaneous projects with an eye to detail. The Business Analyst must be able to motivate others, instill accountability, and achieve results while learning and adapting quickly in a dynamic high performance work culture. The Business Analyst demonstrates strong critical thinking skills, careful analysis, and demonstrates a rigorous commitment to high quality results.

Desired Experience:

• Bachelor's Degree or equivalent relevant experience
• 2-4 years' experience in similar role
• Experience with Agile/Scrum development methodologies
• Experience with XML and SQL
• Experience with JIRA/Confluence or similar Agile toolset a plus

Silverchair is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are dedicated to ensuring a fair and inclusive hiring process for all candidates.

We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodation for qualified individuals with disabilities in the application and hiring process.

Disclaimer: At this time, we cannot sponsor a new applicant for employment authorization for this position.

No agencies please.

Salary Range: Contract $28,000-$35,000