Customer Support and Sales Specialist - East Jakarta
5 hari yang lalu

Job summary
We are seeking a hybrid, results-driven Customer Support and Sales Specialist—a role where you own the customer experience from initial contact through retention and expansion.This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales).
Responsibilities
- Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
- Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
Deskripsi pekerjaan
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