Customer Experience Supervisor Analyst Warehouse - South Jakarta, Jakarta
1 bulan yang lalu
Job summary
Monitor integration across OMS WMS ERP marketplace seller center for smooth order SKU synchronization Analyze order flow fulfillment performance return patterns to identify trends propose adjust processes for better efficiency Build deliver operational performance reports with clear data visualization dashboards charts to communicate SLA compliance fulfillment rate process accuracy to management clients Drive continuous improvement by documenting recurring issues recommending workflow optimizations supporting system enhancement projects Manage master data SKU pricing mapping perform inventory reconciliation between physical stock WMS client systems resolving discrepancies Coordinate with Client Operations Tech 3PL logistics partners to resolve escalations maintain agreed SLA on order fulfillment
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