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    Dept. Head of Commercial - Tangerang, Indonesia - Monroe Consulting Group

    Monroe Consulting Group
    Monroe Consulting Group Tangerang, Indonesia

    19 jam yang lalu

    Monroe Consulting Group background
    Deskripsi

    On behalf of a notable general insurance company in Indonesia, Monroe Consulting Group is looking for Head of Corporate Relations. This role will be based in Karawaci, Tangerang.

    Job Description:

    • Develop work programs aligned with departmental achievement targets in accordance with company growth objectives.
    • Ensure the delivery of high-quality services to Employee Benefit clients, including direct renewal, agent, broker, and branch matrix accounts, to meet predetermined policy renewal premium income targets.
    • Implement client services according to service level key indicators and performance metrics.
    • Develop, implement, and provide input to leadership on client retention programs.
    • Present claim reports and statistical data accurately and punctually.
    • Proactively follow up, monitor, and take necessary actions for policy renewal efforts.
    • Provide feedback to Medicare departments regarding service quality and contribute to service improvement efforts.
    • Develop and optimize resources, monitoring work and team productivity standards.
    • Enhance collaboration with internal and external stakeholders to improve client service quality.
    • Lead and coordinate team activities within designated authority to achieve departmental objectives.
    • Willingness to undertake additional tasks as needed to support company needs and development.


    Requirements:

    • Minimum 8+ years of experience in corporate sales, corporate relations, or related roles in Insurance industry (general, life, insurtech)
    • Have in depth experience managing employee benefit products & programs
    • English skills are a must
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