Operations Team Lead - Jakarta
1 hari yang lalu
Deskripsi pekerjaan
The
Operational Team Lead
is part of a high-performing local market team dedicated to delivering top-tier marketing services to one of our largest global clients. Reporting to the Group Account Director or Account Director, this role collaborates with strategy, performance, creative, and operational specialists to ensure a smooth client experience.
The team plays a central role in delivering "Procurement as a Service" – ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation, the Operational Team Lead helps connect strategic priorities with local execution, contributing to smarter, faster, and more impactful outcomes.
Purpose of the Role
The Operational Team Lead manages an operations team to deliver high-quality, profitable campaigns tailored to regional or client-specific needs. They ensure projects proceed smoothly from briefing to delivery, maintaining accuracy, timeliness, and quality at every stage.
The role champions top-tier sourcing, harmonization, and sustainable practices, while working with expert teams to develop innovative solutions. As an effective negotiator and problem solver, the Operational Team Lead enhances client satisfaction and business growth.
Key Responsibilities:
- Oversee all in-market operational delivery, ensuring full compliance with core processes including open orders, actualization, budget tracking, and reporting.
- Take ownership of high-value, high-complexity, or at-risk projects, ensuring outcomes meet client expectations around cost, timing, and quality.
- Act as a senior escalation point for operation-related issues, working closely with suppliers and internal teams to resolve challenges efficiently.
- Coach, upskill and mentor the delivery team, particularly Senior Account Managers, Account Managers and Account Executives, to build operational expertise and commercial confidence
- Monitor team performanceand quality standards, conducting regular reviews and leading the resolution of NCRs (Non-Conformance Reports) and other quality issues.
- Lead supplier and internal negotiationsto optimize timelines, quality, and cost-driving value engineering and sustainable sourcing where appropriate.
- Work in close partnership with other Company's Client Services teams and the Regional Account Director or Account Director to ensure seamless integration of operations with campaign planning and client priorities.
- Champion a culture of collaboration, operational discipline, and continuous improvement, proactively identifying opportunities to improve efficiency, process and innovation.
Skills, Knowledge, Experience, and Exposure:
- The Operational Team Lead will likely have a minimum of 5 years of experience in operational management, and we expect this role to have a strong industry background.
- A minimum of 5 years of experience in team management and direct client-facing roles will also be required.
- Exceptional communication skills, both written and spoken in English
Mindset and Temperament to Navigate the Role:
As an Operational Team Lead, the role focuses on strong collaboration with both internal and external stakeholders, requiring clear, adaptable communication at all levels. Success depends on the ability to articulate complex ideas, align diverse audiences, and remain composed despite competing expectations. Additionally, the capacity to think strategically and see the bigger picture ensures that decisions not only address immediate challenges but also support broader business goals.
Equally important is a solution-oriented mindset paired with strong organizational and time management skills. Leading multiple projects simultaneously requires prioritization, creativity in problem-solving, and the ability to leverage technology to streamline operational processes. By combining resilience, innovation, and operational discipline, the Operational Team Lead ensures efficient project delivery whilst setting the team up for long-term success.
Any Specific Role Requirements:
- This is an in-market role and requires the Operational Team Lead to be based in the client's office on a day-to-day basis.
- Fluent in English and local market language.
- Experience working across shopper, trade, or retail channels is preferred.
Pekerjaan serupa
We are currently looking for a Team Lead - Operations (Customer) for an Electric Vehicle Motorcycle Manufacturer company from Indonesia which a holding company in Singapore owns . This role is responsible for ensuring excellent end-to-end customer operational performance, service ...
3 minggu yang lalu
+The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. · Leading, managing, recruiting & developing the local search operation team, · Being responsible for ensuring that all ...
3 minggu yang lalu
PT ZEF Energi', perusahaan energi terkemuka di Indonesia, saat ini mencari seorang Finance Team Lead yang berpengalaman untuk bergabung dengan tim kami di Jakarta. · ...
1 bulan yang lalu
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. · ...
2 minggu yang lalu
The Search Operations team aims to improve search user experience contribute significant DAU impact to the products and drive for increase in traffic and GMV Leading managing recruiting & developing the local search operation team helping them to achieve their full potential and ...
3 minggu yang lalu
Cartrack is looking for a hands-on Sales Team Lead to drive new business acquisition while leading and developing a high-performing sales team. · ...
2 minggu yang lalu
We are looking for a hands-on Sales Team Lead (B2B Hunter) to drive new business acquisition while leading and developing a high-performing sales team. · ...
3 minggu yang lalu
cmlabs is dedicated to advancing the quality and visibility of content within marketing strategies focusing on maximizing its potential impact. · ...
1 bulan yang lalu
The Recruitment Team Lead is responsible for end-to-end talent acquisition across Technology, Business, and Operations functions within an Indonesian banking environment. · Lead and oversee end-to-end recruitment for Technology, Business, and Operations roles. · Own the full recr ...
1 bulan yang lalu
Amar Bank is one of the most technologically advanced digital banks in Indonesia. We exist to innovate, scale and collaborate with all the Amarites to create a healthy working environment. · Lead and oversee end-to-end recruitment for Technology, Business and Operations roles. · ...
1 minggu yang lalu
Melakukan monitoring proses pengiriman / pengambilan barang Melakukan monitoring proses inbound dan outbound hingga ke bagian 3PL Melakukan monitoring proses sortir dan distribusi barang oleh kurir Memimpin tim kurir / driver serta membuat penjadwalan untuk proses pengiriman / pe ...
1 bulan yang lalu
Lead a team of sales agents driving acquisitions and retention. · ...
1 bulan yang lalu
Essential Functions/Core Responsibilities · Responsible for supervising of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements · Effectively coach direct reports on their performance o ...
1 hari yang lalu
L3 engineer (SOC Team Leader) leading end-to-end incident response activities and performing advanced triage across host, network, and cloud environments. · ...
1 bulan yang lalu
The Recruitment Team Lead is responsible for end-to-end talent acquisition across Technology, Business, and Operations functions within an Indonesian banking environment. · ...
1 bulan yang lalu
· Responsibilities: · Monitor and manage the performance of the Field Collection team, ensuring all billing activities are conducted in accordance with SOP. · Develop and implement effective collection strategies to improve payment rates. · Provide regular briefings, coaching, ...
1 hari yang lalu
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.Job Description: · Leads a team of up to 12 Sales Agents. · ...
4 minggu yang lalu
We are looking for a hands-on Sales Team Lead (B2B Hunter) to drive new business acquisition while leading and developing a high-performing sales team. · Actively acquire new B2B clients through cold calls, cold visits, networking, and referrals · Build and manage a strong new bu ...
2 minggu yang lalu
We are looking for a hands-on Sales Team Lead (B2B Hunter) to drive new business acquisition while leading and developing a high-performing sales team. · This role requires a strong hunter mindset, active involvement in selling, and the ability to coach the team to consistently a ...
2 minggu yang lalu
Resumen del puestoTim Pemimpin Sentra Pengurutan bertanggung jawab atas operasional akhir-akhir proses pengiriman produk dari saat pembeli mencari produk di platform Shopee hingga saat pembeli menerima produk. · Tim Operasional melakukan analisis dan pemantauan KPI operasional di ...
3 minggu yang lalu