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    Platform Operations Specialist - Jakarta, Indonesia - Monroe Consulting Group

    Monroe Consulting Group
    Monroe Consulting Group Jakarta, Indonesia

    Ditemukan di: beBee S2 ID - 2 hari yang lalu

    Monroe Consulting Group background
    Deskripsi

    Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of growing digital banking company in Indonesia to onboard a highly specialist Platform Operations Specialist to oversee the digital platforms and services. This job is based in Jakarta, Indonesia.

    Job Descriptions:

    • Supervise the day-to-day functions of digital banking systems, which encompass online banking interfaces, mobile applications, and other digital amenities.
    • Formulate and implement plans to respond to incidents swiftly, mitigating disruptions, outages, or security issues to minimize the impact on customer interactions.
    • Ensure strict adherence to security protocols and compliance with industry standards on the digital platforms to protect customer data and privacy.
    • Continuously assess platform performance, identify bottlenecks, and institute enhancements to improve speed, reliability, and responsiveness.
    • Cultivate and manage associations with technology vendors and service providers, ensuring compliance with service level agreements and deliverables.
    • Project and manage capacity requirements for digital platforms to accommodate growth and customer needs.
    • Deploy automated processes and tools to enhance operational efficiency and diminish manual interventions.
    • Supervise changes and updates to digital platforms, guaranteeing proper testing, communication, and minimal customer disruption.
    • Develop and sustain comprehensive disaster recovery plans to fortify platform resilience in unforeseen circumstances.

    Job Requirements:

    • Hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
    • Possess a minimum of 2 years of experience in IT operations and the management of digital platforms.
    • Demonstrate a robust understanding of digital platform technologies, system architecture, and IT operations.
    • Exhibit familiarity with cybersecurity principles and hands-on experience in securing digital platforms.
    • Have comprehension of banking industry regulations and compliance prerequisites relevant to digital banking operations.
    • Showcase excellent problem-solving skills to tackle intricate operational challenges.

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