Customer Experience Database Officer - Gambir
2 minggu yang lalu
Job summary
Perform daily verification of customer leads in Zoho CRMValidate customer information (contact details, intent, source, duplication, accuracy)
Conduct customer verification calls or checks at lead creation stage and pre-payment stage as required Flag inaccurate incomplete or suspicious data for correction or escalation Maintain clear documentation of QC findings and corrections Work closely with Sales and Customer Service teams to resolve data issues Support data cleanup exercises and historical audits Ensure QC checks are completed within defined SLA timelines Follow QC SOPs and escalation frameworks set by QC Team Lead
Deskripsi pekerjaan
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