Email & Chat Sales Support Specialist - Semarang - TalentPop App

    TalentPop App
    TalentPop App Semarang

    1 hari yang lalu

    Teknologi / Internet
    Deskripsi
    Now Hiring: Email & Chat Sales Support Specialist

    Remote | Full-Time | E-Commerce Accounts

    TalentPop App is expanding our remote team We support fast-growing online brands by delivering thoughtful, high-quality customer experiences — and we're looking for a skilled Email & Chat Customer Experience Specialist to join us.

    This role is 100% non-voice. If you're a strong writer, detail-oriented, and love solving customer concerns through email and live chat, we'd love to meet you.

    APPLICATION INSTRUCTIONS – READ CAREFULLY

    To Be Considered, Please Follow These Steps Exactly
    • Select "Brand Concierge" as your chosen role during the application process.
    • When prompted for the application code, enter: ECS-ECOM

    Applications without the correct role selection and code will not be reviewed.

    What You'll Be Doing
    • Responding to customer inquiries via email and live chat in a timely, professional manner
    • Assisting customers with order updates, tracking, returns, exchanges, and product questions
    • Providing product recommendations and promoting relevant offers when appropriate
    • Documenting customer interactions accurately in CRM systems
    • Maintaining each brand's voice and tone in written communication
    • Escalating complex issues to the appropriate teams when necessary
    • Contributing ideas to improve response templates and workflows

    What We're Looking For
    • At least 1 year of remote experience in email/chat support, customer service, or e-commerce assistance
    • Excellent written English with strong grammar and clarity
    • Experience using tools like Shopify, Zendesk, Gorgias, Freshdesk, or similar platforms
    • Strong time management and ability to handle multiple conversations at once
    • Self-motivated and comfortable working independently

    System Requirements
    • Personal computer or laptop (minimum i5 processor or equivalent)
    • Reliable internet connection (minimum 15 Mbps download and upload speed)
    • Quiet home workspace suitable for focused, uninterrupted work

    What You'll Get
    • Competitive base pay with performance incentives
    • Paid time off
    • Health stipend or HMO support (depending on location)
    • Growth and promotion opportunities within the company
    • Fully remote work environment with ongoing team support

    If you're passionate about delivering exceptional written support and want to grow with a dynamic remote team, apply today and take the next step in your career with TalentPop
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