Insurance Lead - Jakarta Metropolitan Area - Electrum

    Electrum
    Electrum Jakarta Metropolitan Area

    3 hari yang lalu

    Deskripsi
    About the Role
    The Insurance Lead (Claims & Billing) is responsible for managing the end-to-end insurance claims and billing process, ensuring smooth coordination between customers, partner workshops, and insurance companies. This role plays a critical part in claim turnaround time, cost control, and cash flow optimization, ensuring claims are processed accurately, efficiently, and paid on time.

    Key Responsibilities
    1. End-to-End Insurance Claims Management
      • Manage the full insurance claim lifecycle, from initial claim reporting and survey coordination to the issuance of the Work Order (SPK).
      • Ensure all claim processes comply with insurance policies, procedures, and agreed service-level timelines
    2. Stakeholder Coordination (PIC Role)
      • Act as the primary point of contact between policyholders, partner workshops, and insurance companies.
      • Facilitate clear communication to resolve claim-related issues efficiently and maintain strong working relationships
    3. Post-Repair Administration
      • Prepare and complete all required post-repair documentation, including:
        • Final repair photos
        • Handover documents (BAST)
        • Invoices
        • Supporting claim documents
      • Ensure all documentation is accurate, complete, and compliant to avoid claim rejection.

    4. Billing & Collection Management
      • ​​​​​​​​​​​​​​Oversee the submission of billing documents to insurance companies in a timely manner
      • Monitor billing status and actively follow up on payments until they are fully settled
      • Collaborate with internal teams to ensure billing accuracy and smooth cash flow
    5. Claim Efficiency & Cost Control
      • ​​​​​​​​​​​​​​Negotiate repair costs with workshops and insurance providers when required
      • Ensure claims are processed quickly while maintaining cost efficiency and documentation accuracy. 
    Requirements & Qualification
    • Minimum 3 years of experience in insurance claims handling, or claims administration at an insurance partner workshop / automotive workshop
    • Strong understanding of insurance claim administration processes and documentation requirements
    • Proven ability to negotiate repair costs with workshops and insurance companies
    • Target-driven, with a strong focus on claim turnaround time and billing collection
    • Familiarity with insurance billing cycles and payment follow-ups
    • Detail-oriented with strong attention to documentation accuracy to prevent claim rejection
    • Highly organized with the ability to manage multiple claims simultaneously
    • Strong communication and stakeholder management skills

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