Senior Associate Quality Assurance - Jakarta
2 hari yang lalu
Job summary
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive Your day at NTT DATA As an Applications Managed Services Engineer (L2) at NTT DATA your primary mission is to ensure that our clients' packaged application technologies such as ErP and Middleware are always in top shape You will play a crucial role in proactively monitoring investigating, resolving application-based incidents service requests alerts to keep operations running smoothly You will handle second-line support with medium level of complexity focusing on resolving client requests issues without breaching any service level agreements SLAs From updating tickets resolution tasks promptly logging incidents your role is all about keeping the application infrastructure services optimized Teamwork heart of what we do so you communicate other teams clients extend support needed Will also part change management process executing changes carefully ensuring properly documented approved Every day varied from working automation teams optimize efforts coaching Service desk L1 teams leading initial client escalations operational issues Additionally identify problems before they impact client services contribute producing trend analysis reports continuous improvement Will opportunities support project work execute approved maintenance activities assist implementing delivering disaster recovery functions Every day chance learn grow contribution make real impact
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