Quality Analyst and Assessment Asst. Manager - Jakarta Metropolitan Area - Prudential Syariah

Deskripsi

Prudential Syariah's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description:

1. Lead quality review across sales, ROP/Twisting, welcome call, and servicing processes to ensure compliance with internal and regulatory standards.
2. Analyze quality data and develop dashboards to identify trends, risks, and improvement opportunity.
3. Monitoring risk assessment and control effectiveness, ensuring timely closure of action plans.
4. Ensure alignment of quality framework with governance and regulatory requirements.
5. Drive continuous improvement and system enhancement initiatives to strengthen monitoring effectiveness.

Requirements:

1. S1/S2 degrees from any major, preferably graduated from Economy, Statistics, Auditing and business management.
2. Min 5 years' experience working in insurance company/financial services/bank, has experience in Risk management, Quality Assurance (QA) or Audit and Business Analysis.
3. Proficiency in data visualization tools (Power BI, Tableau, or equivalent).
4. Good proficiency in English communication (both oral or writing), and presentation skill.
5. Strong analytical and problem-solving skills.
6. Excellent communication and stakeholder management skills.
7. Familiarity with insurance/bancassurance processes and compliance requirements.

Prudential Syariah is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.