Client Experience Agent - European Economic Area - confidential

Deskripsi

We are seeking an enthusiastic and service-minded Client Experience Agent to join our expanding team.

In this role, you will be responsible for managing and enhancing the end-to-end client journey, ensuring every interaction is handled with professionalism, care, and efficiency.

You will act as a key point of contact for clients, guiding them through onboarding, addressing their needs, and maintaining strong, lasting relationships.

If you take pride in delivering high-quality service and enjoy building trust with clients in a fast-paced FX/FinTech environment, this role is an excellent fit for you.

Key Responsibilities

• Manage the full client lifecycle
• Identify and act on opportunities for cross-selling and upselling to maximize client value and support business growth
• Ensure an exceptional client experience by providing accurate, timely, and personalized communication
• Collaborate closely with internal teams to resolve client requests and improve processes
• Monitor client activity and engagement, identifying opportunities to enhance satisfaction and retention
• Maintain organized and up-to-date records in internal systems
• Strive to continuously improve the client journey and overall service quality

Qualifications & Skills

• Fluency in English
• 2+ years of experience in client relationship management, account management, or customer success, ideally within FinTech, Financial Services, or Online Trading
• Strong interpersonal and communication skills with a client-focused mindset
• Proven ability to manage multiple priorities while maintaining attention to detail
• Excellent problem-solving and organizational abilities
• Bachelor's degree in Business, Finance, Economics, or a related field

What's Offered

• Competitive remuneration package with performance-based incentives
• Ongoing professional training and career development
• Collaborative and supportive work culture within a reputable FX/FinTech company
• Opportunity to grow in a modern, dynamic, and fast-evolving environment

Make every interaction count, be the reason our clients stay, grow, and succeed

Apply now