- Manage the full client lifecycle
- Identify and act on opportunities for cross-selling and upselling to maximize client value and support business growth
- Ensure an exceptional client experience by providing accurate, timely, and personalized communication
- Collaborate closely with internal teams to resolve client requests and improve processes
- Monitor client activity and engagement, identifying opportunities to enhance satisfaction and retention
- Maintain organized and up-to-date records in internal systems
- Strive to continuously improve the client journey and overall service quality
- Fluency in English
- 2+ years of experience in client relationship management, account management, or customer success, ideally within FinTech, Financial Services, or Online Trading
- Strong interpersonal and communication skills with a client-focused mindset
- Proven ability to manage multiple priorities while maintaining attention to detail
- Excellent problem-solving and organizational abilities
- Bachelor's degree in Business, Finance, Economics, or a related field
- Competitive remuneration package with performance-based incentives
- Ongoing professional training and career development
- Collaborative and supportive work culture within a reputable FX/FinTech company
- Opportunity to grow in a modern, dynamic, and fast-evolving environment
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Client Experience Agent - European Economic Area - confidential
Deskripsi
We are seeking an enthusiastic and service-minded Client Experience Agent to join our expanding team.
In this role, you will be responsible for managing and enhancing the end-to-end client journey, ensuring every interaction is handled with professionalism, care, and efficiency.
You will act as a key point of contact for clients, guiding them through onboarding, addressing their needs, and maintaining strong, lasting relationships.
If you take pride in delivering high-quality service and enjoy building trust with clients in a fast-paced FX/FinTech environment, this role is an excellent fit for you.
Key Responsibilities
Qualifications & Skills
What's Offered
Make every interaction count, be the reason our clients stay, grow, and succeed
Apply now
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