- Own day-to-day and strategic operations of the gold e-commerce platform
- Ensure platform stability, transaction integrity, data accuracy, and cybersecurity readiness
- Oversee full order lifecycle: payment, inventory coordination, fulfilment, and after-sales
- Continuously improve customer journey, conversion, and service quality
- Full P&L ownership (revenue, cost, margin, profitability)
- Define and track KPIs: GMV, margin, CAC, conversion, repeat rate, uptime, CSAT
- Identify growth levers across pricing, promotions, product mix, and channels
- Deliver monthly, quarterly, and annual performance reviews to leadership
- Lead coordination across: IT (platform, integrations, security); Marketing (campaigns, acquisition, branding); Finance (settlement, reconciliation, budgeting, audit); Legal & Compliance (AML/KYC, PDP, consumer protection); Operations (inventory, logistics, fulfilment)
- Ensure business, system, and regulatory alignment
- Manage key vendors: platform tech, payment gateways, logistics, insurance
- Negotiate contracts and SLAs with Legal & Procurement
- Monitor vendor performance, cost efficiency, and risk exposure
- Establish robust reporting and data governance frameworks
- Deliver accurate dashboards covering operational, financial, and customer metrics
- Translate data into actionable insights for executive decision-making
- Ensure compliance with precious metals regulations, data privacy, and internal governance
- Identify operational, financial, and reputational risks and implement controls
- Support internal and external audits
- Lead and develop the e-commerce operations leadership team
- Set clear KPIs, accountability, and performance standards
- Build a results-driven, compliance-first culture
- Bachelor's degree in Business, Marketing, Finance, Management, Information Systems, or related field; MBA or equivalent preferred.
- Have 15–18 years total experience, including 5+ years in e-commerce, digital business, or platform operations; Proven P&L ownership and executive reporting; Experience in regulated or high-value industries (financial services, commodities, retail, precious metals); At least have 5 years' experience in similar role as Head of E-Commerce Operations & Reporting (Gold Retail).
- Strong understanding of e-commerce platforms, payment systems, order management, and digital analytics; Solid capability in financial analysis, budgeting, P&L management; Familiarity with regulatory compliance related to online transactions, consumer protection, and data privacy.
- Experience with vendor management, contract negotiation, and SLA governance; Proficiency in business reporting, dashboards, and data-driven decision making.
- Strong cross-functional leadership exposure (IT, Finance, Legal, Compliance)
- Strong ownership mindset and accountability; Strategic thinking with strong execution discipline; Excellent stakeholder management and communication skills; High integrity and strong risk & compliance awareness; Ability to operate in a fast-paced, performance-driven environment.
- Excellent communication skills in English both verbal and written and computer literate.
- Strong proficiency in MS Excel, PowerPoint, and e-commerce analytics tools; Experience with ERP, CRM, or e-commerce back-office systems is an advantage.
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Head of E-Commerce Operations - Jakarta Metropolitan Area - PT Amman Mineral Nusa Tenggara
Deskripsi
The Head of E-Commerce Operations & Reporting is responsible for end-to-end operations, commercial performance, governance, and executive reporting.
This role ensures the platform is profitable, compliant, scalable, and operationally sound, while delivering clear, accurate performance insights to senior management in a regulated precious-metals environment.
What skills and experience do you need?
1. Platform & Operations Ownership
2. Commercial Performance & P&L
3. Cross-Functional Governance
4. Vendor & Partner Management
5. Reporting, Analytics & Management Insight
6. Risk, Compliance & Control
7. Team Leadership
What skills and experience do you need?
Please be aware of certain fraud or misinformation regarding recruitment advertising on behalf of AMMAN. We never ask for any payment from applicants or candidates during the recruitment process. We never ask applicants or candidates to use specific travel agent services to arrange transportation and accommodation during the recruitment process.
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