Quality Assurance Telesales - Surakarta
Hanya untuk anggota terdaftar Surakarta, Indonesia
1 minggu yang lalu
Job summary
Monitor and evaluate the quality of conversations/services from agents according to fintech project standards.
- Develop and implement QA guidelines, scoring forms, and quality evaluation parameters.
- Provide regular feedback and coaching to agents to improve communication quality and compliance with SOPs.
Deskripsi pekerjaan
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Pekerjaan serupa
Monitor and evaluate the quality of conversations/services (voice, chat, or email) from agents according to fintech project standards. · Develop and implement QA guidelines, scoring forms, and quality evaluation parameters. · ...
Surakarta, Central Java
6 hari yang lalu