AVP – Head of Quality Control - Daerah Khusus Ibukota Jakarta - PT. Indosat Tbk

    PT. Indosat Tbk
    PT. Indosat Tbk Daerah Khusus Ibukota Jakarta

    6 hari yang lalu

    Default job background
    Manajemen Atas / Konsultasi
    Deskripsi

    Key Responsibilities:

    • Serve as the central point of coordination for quality control activities within the Group.
    • Prepare and deliver monthly Quality Control Reports for Service Activation and Delivery (SAD), covering both new activations and service terminations.
    • Conduct gap analysis between performance targets and actual achievements.
    • Facilitate review sessions with relevant functions to evaluate and improve Quality Control performance.
    • Manage and maintain accurate data records in SolarWinds (B2B customer monitoring tool).
    • Participate in project teams related to B2B service improvements.
    • Lead, develop, and mentor team members to achieve divisional and departmental objectives.
    • Supervise team members in their daily activities across the end-to-end process.
    • Monitor and evaluate staff performance, provide recommendations to supervisors, and implement necessary actions such as promotions or terminations.
    • Provide feedback to the Division Head (DH) and collaborate with the HR team to develop a succession plan for the organization, as well as to attract, motivate, and retain top talent in alignment with organizational goals.
    • Serve as the company's representative in external engagements to oversee third-party performance related to QC activities and in coordination with relevant stakeholders.
    • Act as a counterpart to vendors in developing performance monitoring (QC) tools.

    Requirements:

    • Bachelor's degree in Telecommunications, Information Technology, Engineering (master's degree is a plus).
    • Professional certification in Quality Assurance or Six Sigma (e.g., ISO 9001, Lean Six Sigma) is preferred.
    • Certification in specific areas (CCNA, system expert, etc.) is an advantage.
    • Minimum of 5 years of relevant experience in quality control or B2B product and service management within the telecommunications or technology sector.
    • Strong understanding of telecommunications infrastructure (transmission and IP system), service activation processes, and network performance metrics.
    • Possesses strong knowledge of B2B products and services within the telecommunications and technology sectors.
    • Understanding of business processes within related functions.
    • Hands-on experience with Indosat network operations, service delivery standards, and performance testing tools.
    • Fluent in English (oral and written communication skills).
    • Strong interpersonal and relationship-building skills, with the ability to engage effectively across teams and stakeholders.
    • Analytical and problem-solving capabilities, with a structured approach to decision-making.
    • Effective public speaking and presentation skills, able to deliver clear and persuasive messages to internal and external audiences.
    • Proficient negotiation skills, with a proven ability to drive mutually beneficial outcomes.
    • Resilient under pressure, especially in handling demanding requests/customer situations with professionalism.
    • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

    Talent Acquisition & Employer Branding at Indosat

    The Role Overview section has been moved below

    This role ensures compliance with quality benchmarks during activation, clear deactivation from a network perspective, and drives continuous improvement by collaborating with related functions. The role leads regular audits and sampling to assess and enhance installation and delivery quality, provides actionable insights to stakeholders, and fosters operational excellence. It also includes mentoring, evaluating, and developing team members to achieve department/function objectives.

    The Quality Control function is responsible for developing standards and parameters to ensure quality from New Activation Hand-Over and/or Service Termination as well.


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