Cloud Engineer - Jakarta - Lintasarta

    Lintasarta
    Lintasarta Jakarta

    4 jam yang lalu

    Rp220.000.000 - Rp420.000.000 (IDR) per tahun *
    Deskripsi

    Job Description:

    • Execute basic troubleshooting procedures following standard operating procedures (SOPs) and escalate issues to L2 support when threshold criteria are met
    • Monitor system health indicators including server performance, temperature sensors (VESDA), liquid cooling systems and network connectivity.
    • Handle L1 support tickets through ticketing system, ensuring accurate documentation of incidents, actions taken, and resolution steps.
    • Perform routine health checks, validate backup systems status, and verify spare parts inventory levels.
    • Coordinate with L2 engineers and vendor support teams during incident escalation
    • Assist with basic provisioning tasks, system restarts, and minor configuration changes under L2 supervision
    • Maintain shift logs, update technical documentation, and participate in handover meetings to ensure 24/7 operational continuity.
    • Create incident & RCA reports and contribute to knowledge base articles based on recurring issues and resolutions.

    Job Requirements:

    • Minimum Diploma/Bachelor's degree in IT, Computer Science, or related fields - Basic understanding of server infrastructure and data center operations
    • Basic Linux skills: command line usage, file system, and service management
    • Understanding of monitoring systems and alerting principles
    • Familiarity with ticketing systems and incident management workflows
    • Ability to follow SOPs and escalation procedures accurately
    • Strong attention to detail and ability to work in shift-based operations
    • Good communication skills for coordination with technical teams
    • Fresh graduates are welcome to apply

    Preferred:

    • Hands-on experience with cloud platforms (AWS, GCP, Azure, or Alibaba Cloud).
    • Previous experience in NOC (Network Operations Center) or data center monitoring Familiarity with hardware components: servers, networking, storage
    • Understanding of ITIL framework or SLA management
    • Basic knowledge of GPU servers or AI infrastructure
    • Experience with monitoring tools (Nagios, Zabbix, Prometheus, or similar)
    * Kisaran gaji ini adalah perkiraan yang dibuat oleh beBee
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