Responsible for providing excellent customer service and maintaining positive guest relations. Handle guest inquiries, complaints, and requests in a professional and courteous manner. Coordinate with other departments to ensure smooth and efficient operations. Assist guests with check-in and check-out process. Coordinate and manage guest relations activities, including welcome receptions and farewell parties. Ensure guest satisfaction by addressing and resolving any issues or concerns. Handle VIP and frequent guest requests and ensure personalized service. Maintain updated guest profiles and preferences. Conduct regular guest service training for hotel staff. Monitor guest feedback and reviews and take appropriate actions to improve guest satisfaction. Requirements
Previous experience in guest relations or customer service role is required.
Excellent communication and interpersonal skills.
Ability to handle guest complaints and difficult situations with professionalism and empathy.
Strong problem solving and decision making abilities.
Attention to detail and ability to multitask in a fast paced environment.
