- You will develop a deep understanding of assigned high value and high potential customer's business needs, objectives, and challenges.
- You will serve as the primary point of contact for customer inquiries, issues, and escalations.
- You will be working proactively with the Customer Success team to ensure customers are deriving maximum value from the Lark solution, and with the Operations team to track customer engagement, product adoption, and other key performance indicators.
- You're expected to identify opportunities for upselling or crossselling additional features or services.
- You will work alongside our Senior Account Manager and own the endtoend renewals process, ensuring timely and successful contract renewals.
- You will collaborate with Sales, Customer Success, and Product teams to address customer concerns and mitigate renewal risks.
- You will also collaborate with Customer Support and Marketing teams to nurture existing customers.
- You will monitor upcoming renewals, assess customer satisfaction, and formulate strategies to secure renewals.
- You will negotiate contract terms and pricing to align with both customer expectations and company objectives.
- Cultivate strong relationships with customers to turn them into advocates for the product and the company and drive customer referrals.
- Gather and share customer feedback with internal teams to drive continuous improvement of the product and service offerings.
- Provide insights and recommendations to leadership based on customer behaviour and feedback.
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in SaaS account management, renewals, or customer success.
- Strong negotiation and communication skills.
- Analytical mindset with the ability to interpret data and make datadriven decisions.
- Familiarity with CRM systems and customer engagement tools.
- Customerfocused with a passion for delivering exceptional service.
- Detailoriented and organized.
- Proactive problem solver with a positive attitude.
- Ability to thrive in a fastpaced, dynamic environment.
-
Membuat laporan penjualan harian/mingguan. · Membantu membuat rencana kerja penjualan. · ...
South Jakarta, Jakarta1 bulan yang lalu
-
+Kesempatan bergabung sebagai Account Manager di PT Era Bangun Telecomindo. Sebagai Account Manager, Anda akan berperan penting dalam membangun dan memelihara hubungan bisnis dengan pelanggan. · +Mengelola portofolio pelanggan dengan memberikan layanan luar biasa. · Memahami kebu ...
East Jakarta, Jakarta1 bulan yang lalu
-
Mengelola dan mengembangkan hubungan dengan existing customer (key account). · Mencapai target penjualan yang telah ditetapkan perusahaan. · ...
North Jakarta, Jakarta1 bulan yang lalu
-
+ Mencari customer untuk Financial Services : Banking, Financial non Banking, Capital Market · + Mempersiapkan sales quotation, kontrak, dan sales report serta melayani sales feedback · + Mengelola hubungan dengan customer existing, mengelola feedback, · dan mengidentifikasi pelu ...
South Jakarta, Jakarta1 bulan yang lalu
-
The Accounting Manager leads CNGR Indonesia's accounting function, · ensuring the accuracy of financial reporting and compliance while supporting management with strategic financial analysis.Lead and manage the accounting team in preparing accurate and timely financial statements ...
Jakarta2 minggu yang lalu
-
We're looking for an Account Manager to support our expanding ISP business and accelerate B2B growth across multiple regions. · ...
Jakarta2 minggu yang lalu
-
Salary: · IDR 18,000,000-IDR 21,000,000 · This role will be working at our Jakarta Office (Alam Sutera, Tangerang) · Company Description · The company provides a wide range of services, including direct carrier billing, mobile entertainment content, and custom programmatic advert ...
Jakarta Rp90.000.000 - Rp240.000.000 (IDR) per tahun6 jam yang lalu
-
Responsibilities: · Review current processes and find ways to optimize timelines and accuracy of accounts payable flow, ensuring accurate and timely processing of vendor invoices, payments, and expense reports, as well as mitigate risks and plan workflows based on best practices ...
Jakarta Rp90.000.000 - Rp240.000.000 (IDR) per tahun15 jam yang lalu
-
This is a highly dynamic and multifaceted position focused on maintaining client relationships, managing campaigns, and ensuring smooth coordination both internally and externally. The role acts as the bridge between the client and the internal team, ensuring seamless campaign ex ...
Jakarta Rp90.000.000 - Rp240.000.000 (IDR) per tahun15 jam yang lalu
-
+D~NET membuka lowongan untuk posisi Account Manager (B2G). · +Pendidikan Minimal D3/S1 Semua Jurusan · +Memperkuat hubungan dengan pelanggan Bisnis to Goverment. · ...
Jakarta1 minggu yang lalu
-
+We are seeking a talented and experienced Account Manager to join the team at PT Infracom Technology. · ++Bachelor's degree in Business, Marketing, or a related field · ++Manage and grow client relationships to ensure satisfaction and retention · ++ ...
Central Jakarta, Jakarta1 bulan yang lalu
-
We're looking for a Account Manager at MMK Design Studio. · A multi-discipline creative agency handles various works including artworks and digital branding. · As an Account Manager you will be responsible for managing project plans, collaborating with teams, · and providing reli ...
West Jakarta, Jakarta1 bulan yang lalu
-
Kami mencari Akuntan Manajemen yang berpengalaman dan berorientasi pada hasil untuk bergabung dengan tim kami. Dalam peran ini Anda akan bertanggung jawab untuk mengidentifikasi peluang bisnis baru dan mengelola hubungan dengan klien korporasi. · Penjualan & Pengembangan Bisnis ( ...
Jakarta Metropolitan Area1 bulan yang lalu
-
Responsibilities: · Handle the full end-to-end accounting process. · Prepare and review journal entries to ensure accuracy and compliance with accounting principles. · Prepare accurate and timely financial statements (monthly, quarterly, and annual). · Manage the month-end and ye ...
South Jakarta Rp90.000.000 - Rp240.000.000 (IDR) per tahun11 jam yang lalu
-
Inixindo membuka kesempatan bagi profesional yang berpengalaman untuk bergabung sebagai Account Manager. Posisi ini bertanggung jawab dalam mengelola hubungan pelanggan. · Mengelola dan mengembangkan akun pelanggan yang menjadi tanggung jawabnya · Mengidentifikasi peluang bisnis ...
Kebayoran Lama, Jakarta1 minggu yang lalu
-
Manage and grow relationships with existing B2B clients Act as the main point of contact for client needs issues and escalations Develop account plans to achieve sales and revenue targets · ...
Jakarta1 bulan yang lalu
-
We deliver the best GIS solutions in the world, with the brightest minds on the map. · What are the issues that matter most to you? Climate change, national security, disaster response? · At Esri Indonesia you'll work with people at the forefront of these issues, connect them wit ...
Jakarta Rp90.000.000 - Rp240.000.000 (IDR) per tahun6 jam yang lalu
-
PURPOSE · Manages the end to end financial and accounting operations and maintain effective internal control procedures of the Representative Office. Ensures compliance of accounting, reporting and budgetary control and operating expense forecasting according to company's establi ...
Jakarta Rp120.000.000 - Rp240.000.000 (IDR) per tahun15 jam yang lalu
-
Join our team as an Account Manager at Arupa Cloud Nusantara. · ...
South Jakarta, Jakarta1 bulan yang lalu
-
We are looking for a talented and passionate (Global) Account Manager to join our team. · End-to-end sales leadership: Design and lead the full sales cycle—from global prospecting and deal closing to onboarding and customer growth (upsell/renewal). · Cross-functional collaboratio ...
Jakarta Metropolitan Area1 bulan yang lalu
-
This is a full-time Account Manager role located in Jakarta. The Account Manager will build and maintain client relationships. · ...
Jakarta1 bulan yang lalu
Account Manager - Jakarta - ByteDance
Deskripsi
ResponsibilitiesAbout the Lark Account Management Team
As a SaaS Account Management and Renewals Specialist, you will play a crucial role in ensuring customer satisfaction and retention within Lark's client base.
Your primary responsibility will be to manage and nurture relationships with existing customers, drive product adoption, and oversee the renewal process to maximize revenue retention and increase the number of upsell/cross-sell opportunities.
This role is crucial in maintaining customer satisfaction, driving retention, and contributing to the overall growth and success of the SaaS business.
Renewals Management:
Customer Advocacy:
Minimum Qualification(s)
Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission.
Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users.
When we create and grow together, the possibilities are limitless. Join us.Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.-
Account Manager
Hanya untuk anggota terdaftar South Jakarta, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar East Jakarta, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar North Jakarta, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar South Jakarta, Jakarta
-
Accounting Manager
Hanya untuk anggota terdaftar Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta
-
Accounting Manager
Modinity- Jakarta
-
Account Management
AnyMind Group- Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Central Jakarta, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar West Jakarta, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta Metropolitan Area
-
Accounting Manager
SKINTIFIC- South Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Kebayoran Lama, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta
-
Manager, Accounting
adidas- Jakarta
-
Account Manager
Hanya untuk anggota terdaftar South Jakarta, Jakarta
-
Account Manager
Hanya untuk anggota terdaftar Jakarta Metropolitan Area
-
Account Manager
Hanya untuk anggota terdaftar Jakarta